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trounds's Hotel Reviews

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1.0/10
Stay Away
member icon Best Western Boston the Inn at Longwood Boston, MA
Posted Oct 18, 07
Stuck in the elevator!

My brother and I along with our 2 and 9 year old nephews, and his 3 year old daughter got stuck in the elevator for an hour 1/2. We paged someone threw the buttons on the elevator over 5 times.

Meanwhile my mother, sister, and sister in-law were waiting for us and the kids, they realized it was taking an awful long time. To make a long story short my sister talked to the front desk several times, they told her that help was on the way. After a while she decided to call for herself. 911 said nothing had been reported. They were there 10 minutes later, and said we could have had this open within 30 seconds. I will mention that the hotel had not one staff member even trying to open the elevator, and when it finally opened by itself 5 minutes before 911 got there, two men stood there one w/ his hands in his pockets and another with a note pad. Tell me how hard they were helping.

That was one of the most scariest things that’s ever happened to me. My 9 year old nephew was scared to death!

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