Problems with this one
I booked this hotel online, two rooms, two nights. The rooms were booked with King beds and were adjoining and riverview. When checking in, the clerk said she had given us two adjoining rooms in the California tower. However, once we got to the rooms, they had double beds. We went back down to desk, spoke with a manager. He got us in two adjoining rooms with king beds in the Arizona tower near the elevators. The California tower is nicer and is for guest 21 years of age or older.
Everything went great until the last night. Beginning at 1:30am and continuing off and on until about 5:30am, the guest across the hall from us were drinking, smoking, yelling, banging on their doors, and just raising all kinds of hades in the hall. I was awaken by this commotion three times as was my family in the adjoining room. Each time I contacted the front desk about it and they sent security up. Security did nothing more than tell them to go back into their rooms each time. Hotel security was not effective in dealing with this problem.
Also, that same night, I noticed that my contured pillow, valued at forty dollars, was missing from my room. I complained to a manager about all of this the next morning. She was able to provide us with a coupon for two rooms and two nights free on our next trip. Hotel security took a report on my missing pillow.