peweli07's profile and reviews

I live around the area and we stayed here for a company event. I have all good things to say about this hotel. Our room was a standard room, but unbelievably spacious. It had a light colored carpet and it was spotless! And being the "germophobe" that I am, I was actually able to walk around our room barefooted which is a huge breakthrough for me. That's how clean the room was. The bed/pillows were very comfortable. The bathroom was just as spacious as the room. It had a semi walk-in closet and a separate seating vanity area. The staff were friendly and the hotel is walking distance to lots of restaurants and museums. Love this hotel...no wonder it was good enough for ex-president Bill Clinton years back.

Positives - Conveniently located within walking distance to Disneyland; shuttle not necessary, but available if needed. Great lobby with friendly staff. Restaurant with breakfast buffet was delicious and clean. Starbucks at the lobby.

Negatives - Room size was standard, maybe on the small side. Pillows were tiny and uncomfortable. No fan in the bathroom. Found hair on towels 2 days in a row. Bed sheet was stained and had hair upon arrival. Parking is NOT free as stated online, but hotel manager made a compromising deal and cut the parking fee in half. Fair enough.

In summary, even though the room was average, the restaurant, Starbucks and the friendly staff make it worth staying at again.

My husband and I stayed here for our anniversary and we were both very pleased. The room was very clean, spacious and well decorated...very modern. The bathroom was just as impressive. It was an all-marble bathroom with a huge glass shower. An added treat in the bathroom was a flat screen tv (there was a flat screen tv in front of the bed as well).

I would definitely recommend this hotel. They have something to do for everyone. There are plenty of slots & gambling tables, a mini mall, bungee jumping, go carts, driving range, arcade and pool party for the younger crowd at night. If you want a change in scenery, you can go to downtown Reno where the other casinos are which is only a few miles away.

For a quiet, romantic dining, I would recommend Dolce which is located in the resort as well. The food was tasty.

For those who are addicted to Starbucks...there's one at the lobby.

Where do I begin...

1) Crib was requested upon booking online AND a follow-up phone call to the resort a few days prior to arrival date to make sure we get a crib. We were assured a crib would be in our room upon check-in....of course no crib. We called numerous times to the front desk and were told the same thing over and over that one is on it's way. We didn't get our crib until past 1:30 in the morning. And when we finally got a crib, it was so filthy that we decided not to put our baby in it.

2) We traveled from Calif. with two kids (one baby) and was up at 3 a.m. to make our 7 am flight...to make a long story short it was a long day. We didn't get in the resort until about 8pm. We were told our luggage would be in our room 2-3 hours after arrival time. Midnight rolled in and still no luggage. Well, to make things worse, front desk does not answer the phone past midnight, unless someone happens to walk on by or be there at the moment. Not to exaggerate, we did NOT get our luggage until 2:20 AM. And to make it even more interesting...they didn't get ALL our luggage at the airport. We were missing one.

3) HAIR on the "clean towels" and they were moist and musty

4) Blood spot on the comforter

5) Latch on the refrigerator door was broken so when I opened it to put our baby food in, the door fell on my foot. It's a lawsuit waiting to happen!

6) Sure your luggage is dropped off for you when you arrive, but THE RESORT DOES NOT HELP YOU BRING YOUR LUGGAGE OUT WHEN YOU CHECK OUT. They don't even have a cart to make life easier for their guest. Our room was the furthest away from the front desk (bldg 7) and it was a real struggle for my husband and I to pull all of our luggage and carry-ons plus a stroller to the front desk!

The first 24hours of our vacation was so stressful that I wished we were back home. I will never stay at this resort EVER even if it was for free. THE SERVICE AND ROOM QUALITY OF THIS RESORT IS EQUIVALENT TO A MOTEL 6!