macrophage's profile and reviews

Due to a mix-up, at check-in I had basically no reservation but the manager and front desk agent went out of their way to call the agent and change the dates. Amazingly my reservation was switched with no problem and surcharge at all.

The service rendered and received was without question above and beyond what I'd expected especially with the discounted rate I'd booked the room.

In fact the day manager and the front desk agent made me feel very at home and at ease by suggesting that if I was hungry that I could go for lunch in the California Plaza while she fixed my reservation. I was treated with the utmost respect and courtesy while my problem was being resolved.

Room 920 was designed for the physically challenged and therefore quite spacious - large door openings and plenty of room to move about. Room very well appointed; large tv; fully stocked mini bar and snacks if you woke up hungry; bathroom very clean with bathsheet towels and the king size bed was VERY comfortable!

I used the 49 cents/minute computer in the business center to print boarding passes but the very slow connection kept timing out and ended up wasting 11 minutes. But this inconvenience would not deter me from staying at the OMNI again.

I love the location as it is close to the Music Center (Dorothy Chandler, Ahmanson and Mark Taper Forum theatres), the Walt Disney Concert Hall, many museums; and very close to Little Tokyo for great authentic and busy Japanese restaurants.

However during the nights this business district becomes quite deserted and the homeless aspect is quite prevalent. A complimentary car service is provided within a 3 mile radius which I would have used if I had not already bought a day bus pass.

Overall I was more than impressed with the OMNI - superior customer service and a thoroughly pleasant 2 night stay!

I just returned from a three night midweek stay at The Orleans.

The Hotel: Very nice rooms (for the price). Good security. Excellent service on checkin/checkout. Great maid service. Excellent liquor store with great prices. Business center lets you print boarding passes for your (Southwest) flight for $1. Pool was nice looking, but outside temperature was too cold to go for a swim.

The Casino: Due to the midweek visit, it wasn't that crowded in the day, but got busy at night. They have low limits $5 BJ/Craps and $1 roullette. They have a ton of video poker, but I couldn't locate any full pay jacks or better machines, but they have all the deuces wild, bonus, double bonus, etc. that someone could want. They also had a ton of $.05/$.10/$.25 machines as well as the $.25/$.50/$1 machines. I am not a slot player, so I don't have much to offer there. The cocktail waitresses were attentive and were always coming around - even through "cheaptown" ($.05/$.01 area).

The Food: I ate at the buffet for breakfast and dinner. Breakfast was good with an omelette station. Dinner was "par for the course". Nothing special, but much variety and decent food. Noticed that they had graveyard specials in their cafe (something I love about Vegas), but never ate them due to still being full from the buffet.

All in all, the Orleans was a great surprise for me. I expected decent, but found Excellent.

We travel frequently and stay in upscale hotels, and very much enjoyed this Radisson. The rooms and bathrooms were large and the beds were very comfortable. The hotel is located on a walking track that was very nice early in the morning. The only negative I could find was the parking, which was in a garage adjacent to the hotel. During the daytime M-F there is a lack of parking due to a business building also located by the parking garage. I would suggest valet for anyone returning with a family and/or luggage. In all, the Raddison is a great place to stay in Morgantown, WV.