jjbell's profile and reviews

Wrongfully, charged card after promising not to causing great inconvenience and charges from bank. Tried to resolve issue with manager and then with owner. After my fourth inquiry on the issue it was somewhat resolved but definitely not to my satisfaction. Did not seem to phase the owner that his employees were grossly incompetent.

Beautiful lobby and pool area. Great restaurants. Room was horrible, musty smell and bad view. Big crowd for convention.

It was a cool place for my daughter who is 4, and the room was nice. BUT.........run by idiots!!!!

We recently stayed here and it was just ok. The room was laid out well for 2 adults and a small child. The beach across the street was what I guess a typical Key West beach is which is not all that great. The pool was nice but a little cold. I think if we go back we would look for a different hotel.