A washout from the get-go
I booked in to the Soho Grand - an over-hyped boutique motel - and was immediately struck by the awkward layout of this hotel, with its street level entryway and concierge sitting basement-like beneath its reception area, which is one hidden floor above. When I got to my room, I found it sat directly across from a nuclear power plant of an ice machine, and I politely requested an alternative room, only to be advised that the hotel was completely full. When I requested a refund, as I would be checking out, a room miraculously appeared, and I was able to place my bags in this new room, somewhat hurriedly as I was now late for a meeting, given that it took the staff over 45 minutes to get me the new key card.
When I came back after my meeting at 1am, exhausted and ready for a good night's sleep, I kicked off my shoes, and headed for the bed, only to have my feet soaked in a swampy carpet marsh of cold water. The a/c unit was broken and had flooded the room. I called down, to advise of the situation, and the response was "Really?". It fell upon me to bridge the gap and actually have to request that another room be found for me. Guess what?! They offered me my old room!!
At 4am, I was finally given the key card to another room, and able to drag my bags up there, and flop down for a couple of hours of sleep before having to get up in the morning.
Did the hotel apologize? No. Did they offer any sort of remuneration? No. My bill was exorbitant; my experience unpleasant. Therefore, here you find me, encourging all and sundry to steer clear of the Soho Grand.