Hotel Policies Need Work
I stayed at the Inn for my sister's wedding, which was also held at the Inn. While the rooms were clean, there were numerous "hotel policies" that caused a continuous headache for both the bride and the families involved. Although the catering for the reception was delicious, the staff refused to store the cake at the Inn, forcing the bride to make other arrangements for storage and pickup, the morning of the wedding. While getting ready for the wedding, the bride was informed that she must check out before noon, even though the wedding was held at 11:00. Despite numerous requests from the guests, family and wedding party, the staff refused to budge on the issue. When a request from the bride's father was made to take the many leftovers from the reception home, the staff refused again, citing "hotel policies". The bride was not allowed to bring some favorite reception candies and nuts to the Inn, by policy of the Inn. Many other issues occurred which I will not review for lack of space. It is my goal in this review to encourage the Inn to review their policies and strive to provide 100% customer satisfaction, making their guests' stay as hassle-free as possible.