Indifferent service and basic rooms
I stayed for 10 nights on a business trip from the UK and would not have stayed out of choice. The desk staff seemed pre-occupied and always on the phone. The hotel lobby was dull and uninspiring. The rooms were small and dated with basic amenities and a dribbly 70's shower. My colleague complained 4 days in a row that his room had not been closed properly by cleaning staff each day meaning anyone could get in and help themselves to his computer equipment and personal belongings. This was dealt with every day by reception staff stating the manager was not available to speak to him. Upon checkout, the manager dealt with his complaint by stating this was no big deal as nothing had been stolen and aggravating the situation by not taking the complaint seriously. My colleague was incensed by the way his complaint was handled and did not back down. Eventually the duty manager put an end to the conversation by calling security to remove us from the hotel. The only saving grace were the breakfast staff always ready with a smile and could not do enough to please. It's these guys that earned the only 2 stars in my rating.