Usual Marriott Missteps
This was my 4th stay at this hotel, primarily because it's convenient to a corporate site. Item 1: I responded to a 'virtual concierge' email and requested a 'sample size toothpaste' and a 'sample size shaving cream' upon arrival. That request was confirmed by the hotel via email. Upon arrival, neither the toothpaste nor the shaving cream was present. I had ice, extra pillows and a fridge, but not the two items confirmed. Item 2: the climate control did not work. It was cold outside, so I wasn't bothered by it. Item 3: the shower head adjustment was broken and spun freely; water blew out of the adjuster and soaked the floor. I reported this to 'at your service' at 0730 hrs on 29 Jan to "Elsa". I told here that I'd be out from 0800 until early evening; they had all day to fix the problem. I did not bother to check on their work. Next morning, I realized they had not fixed the problem. Reported again to 'at your service' which apologized and offered to credit my Marriott Rewards account with 1,000 points. Guess what? The confirmation email shows a credit of 500 points. Plain fact: why didn't their crack housekeeping staff spot the shower and climate control problems? They're in the rooms every day. Item 4: Ate in the in-house restaurant Monday evening 28 Jan. Service was awful. My business associate and I had access to the concierge floor and grabbed two drinks there and headed to the restaurant. The waiter charged us for the two drinks, even though they'd never been served there.
I'll look for a different hotel on the next trip, probably a Starwood, even if it's a greater distance from our office site in Bridgeport.