Quality Inn(ferior)
The wall plaque at the check in counter displays the owner's promise to make every guest satisfied......guaranteed. NOT so. This same owner is negligent and irresponsible. We were without internet capabilities for FIVE DAYS. We needed it to search for area apartments and to pay bills while away, so it was as much a business trip as it was leisure. When the internet IS up and running, you're lucky to get a modem box that works. One electrical outlet in our room was dangling by the wires, without a cover plate. I needed that plug for my CPAP breathing machine. They don't offer a breakfast buffet like most all the other Choice Hotel properties. Although, when we checked out, the man at the desk asked us if we wanted to stay a while for the breakfast. ??? Would have been nice to let us know about it BEFORE check out time. I have tried to contact the owner, Jaclyn Suh, countless times. She has not made any attempt to respond to me. I have notified the BBB Fresno, the Chamber of Commerce, the Fresno Fire Department and Choice Hotels West regional headquarters in Phoenix, Arizona about my reasonable request for a room rate adjustment for those five days. Instead of handling her business in a professional and decent manner, she's chosen to ignore me completely. She leaves me no choice but to make as many travelers aware of this bad place to stay as possible. My next contacts will be major schools and universities in the southern California area that might, otherwise, book this hotel for field trips and sporting events. I promised her I would NOT go away and unlike her, I DO keep my promises.