Hawdeez's profile and reviews

The hotel was in a very convinent place. Close to Universal Studios was just a matter of blocks away. They have a free shuttle service that takes you to Universal Sudios. The room itself seemed very cheap. It seemed a little pricey for the room. The check in agent seemed off, not too helpful and they were pushy about some tour that they have there. The mentioned it everytime they saw us, it annoyed us.

Just as I remembered it staying there so many years before. The place looks better, and is much nicer. Everything was great, we organized reservations all there with ease. Check in was fast and easy, as well as having very courtious staff. The pool is remarkable and the location is so close to everything. The room had that pure Disney atmosphere that I expect from a Disney hotel.

The hotel was a beauty to look at. Rooms were big and so nice. But the thing that ruins it all are the staff. They were rude, unhelpful, and inconciderate. We paid for a room that over looked the Golden Gate Bridge, the room they took us to faced the opposite direction. They seemed stupified wondering why we complained for getting a cheeper room while paying a higher price for a better room. No one there was helpful. This is the worst expierence we've ever had on a hotel stay. We spent no nights thier, walked out, payed nothing.

All the areas look magnificent. The rooms, the river, land scaping, everything looked great. Staff was on par with Disney standards. Only thing is kind of a good walk to get from one place to another. Other than that it was magical. The best thing was a boat that would take people to a back entrance of EPCOT. We didn't even know about it till we went on that boat. The walk along the river was so peaceful.