Horrible Customer Service
Clearly Hyatt's web-based reservation service has little to do with individual hotels. I reserved a romantic Amour Package for my wife over the Valentine's Day weekend this year only to be told that I'd put a deposit on a room; nothing else. When I tried to correct their error, the basic message I received was, "too bad, we can't help you". And to boot they're still trying to stick my credit card for a $50 cancellation fee for not wanting to pay for something I didn't reserve. So I pay them $50 for messing up my simple reservation. Who ever heard of an automatic fee for cancellation, even when it's still 10 days out? If they'd have given me what I'd ordered I would not have canceled anything. O well, proof that customer service is, if not dead, dying at the Hyatt. Run screaming...