Castle Wood Theme Cottages Inn - Page 1

The Castle Wood Cottages in Big Bear simply has the most unprofessional, uncaring and rude staff you could ever come across with. We had driven long hours to get there, because they falsely advertise their phone number on BigBear.com under "Pet Friendly" hotels. Talk about illegal false advertising. The guy there was so EXTREMELY MEAN AND RUDE when he saw our little adorable dog. Not only they do false advertising, but the way he responded and how mean and rude he was about it, was what really surprising. They don't care one bit if they hurt your feelings by being so mean to your dog or you. We even brought it up to his attention that how he acted was mean, but he did not even bother to apologize.

Very rude, mean and unprofessional staff.

This was our first themed inn/cottage, we really enjoyed our stay here and the homeliness. The rooms were clean but a little small, however the in-room Jacuzzi and fireplace were just perfect. Very romantic!

We even liked the signed guest books with testimonials, they are heartfelt and the dress-up costumes for your themed room are a nice extra little touch, not to mention fun.