Castle Wood Theme Cottages Inn - Page 1

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Mediocre 4.0/10 2 reviews
547 Main Street, P.O. Box 1746, Big Bear Lake, CA 92315
Hotel Class: 2 Stars
On this page: Info & Amenities

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Official Contact Information & Amenities

Information
Check In: 02:00PM, Check Out: 11:00AM  
Amenities
Cable or satellite TV, Kitchenette, Refrigerator, Smoke alarms, Non-smoking room, Parking (free), Multi-lingual staff, Microwave, Complimentary coffee 
Room Amenities
Cable or satellite TV, Kitchenette, Refrigerator, Non-smoking room, Microwave 
Activities
Hot tub
Type of Property
Hotel 
Recently Reported Price
 
Official Phone Number
909 866-2720, 888 9-BigBear 
Official Website
Castle Wood Cottages  
Also Known As
Castle Wood Cottages 

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1.0/10
Stay Away
member icon Very rude and unprofessional
Posted Jul 06, 08 by TrueReview7, 1 reviews 
32 year old female with a moderate budget, traveling for leisure

The Castle Wood Cottages in Big Bear simply has the most unprofessional, uncaring and rude staff you could ever come across with. We had driven long hours to get there, because they falsely advertise their phone number on BigBear.com under "Pet Friendly" hotels. Talk about illegal false advertising. The guy there was so EXTREMELY MEAN AND RUDE when he saw our little adorable dog. Not only they do false advertising, but the way he responded and how mean and rude he was about it, was what really surprising. They don't care one bit if they hurt your feelings by being so mean to your dog or you. We even brought it up to his attention that how he acted was mean, but he did not even bother to apologize.

Very rude, mean and unprofessional staff.

7.0/10
Great
kickinit icon Costumes included!
Posted Jan 31, 07 by kickinit, 21 reviews 
33 year old male with a moderate budget, traveling for leisure

This was our first themed inn/cottage, we really enjoyed our stay here and the homeliness. The rooms were clean but a little small, however the in-room Jacuzzi and fireplace were just perfect. Very romantic!

We even liked the signed guest books with testimonials, they are heartfelt and the dress-up costumes for your themed room are a nice extra little touch, not to mention fun.

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