Xanadu Beach Resort Resort - Page 1

We had two rooms at this resort and upon arrival on Sunday we found that the 2 BR units did not have A/C; one of the TV's did not work; and the one BR unit did not have hot water. None of the repairs were made until Tuesday afternoon, after being promised it would be attended to on Monday. A storm came through a day before we left, which took out the A/C again, the water, the elevators (we were on the 12th floor), the phones, and the internet in the lobby. The A/C, phones, and internet were never repaired before we departed, which made it impossible to take care of our flight arrangements before arriving at the airport.

The resort, in general, has not been maintained. Paint is peeling on the exterior, walkways are missing concrete. There are so many things that need attention it would be too long to list. Some things were never repaired from the hurricane 3 years ago. Our rooms had dirty, worn furnishings and carpet, and the dishwasher did not work. The morning of our departure, we heard a terrible noise around 4 a.m., and we no longer had water to shower before our flight home.

While all of this did not make for a pleasant stay, I would have to say that their staff was the biggest disappointment by far. They were not friendly, and the attitudes of the front desk staff, in particular, was very rude and openly displayed being annoyed that they had to deal with tourists. Do yourself a favor and skip Xanadu. It needs to be leveled and rebuilt as it is that bad. However, with the looks of the current resort and the poor attitudes of the staff I wonder how long it would take before a new structure would look like this one does.