Xanadu Beach Resort Resort - Page 1

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Stay Away 1.0/10 1 review
Sunken Treasure Dr, Freeport City, Freeport, The Bahamas
Hotel Class: 3 Stars
On this page: Info & Amenities

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Official Contact Information & Amenities

Information
186 rooms, 12 floors , Built 41 years ago (1967)
Check In: 03:00PM, Check Out: 11:00AM
 
Amenities
Business secretarial services, A/V equipment rental, Babysitting or child care, Barber/hair stylist, Non-smoking room, Car rental, Childrens programs, Restaurant, Bar/Lounge, Concierge service, Cable or satellite TV, Fax (for guests), Refrigerator, Gift shop, Laundry/Dry cleaning services, Laundry room, Multi-lingual staff, Air-conditioned, Photocopier service, Kitchenette, Room service, Smoke alarms, Parking (free), Common areas wheelchair accessible 
Room Amenities
Non-smoking room, Cable or satellite TV, Refrigerator, Air-conditioned, Kitchenette 
Activities
Waterskiing, Tennis, Fitness center, Boats, Beach access, Jacuzzi, Bikes, Game room, Fishing, Health spa, Scuba diving, Pool (outdoor)
Type of Property
Hotel 
Recently Reported Price
Prices generally start at $125.21 per night  
Official Phone Number
242-352-6783, 800-472-4626 
Official Website
Xanadu Beach Resort  
Also Known As
Xanadu Beach Resort & Marina 

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1.0/10
Stay Away
member icon Poor attitudes from the staff
Posted Jun 03, 07 by kayeteekaye, 1 reviews 
48 year old female with a moderate budget, traveling for leisure

We had two rooms at this resort and upon arrival on Sunday we found that the 2 BR units did not have A/C; one of the TV's did not work; and the one BR unit did not have hot water. None of the repairs were made until Tuesday afternoon, after being promised it would be attended to on Monday. A storm came through a day before we left, which took out the A/C again, the water, the elevators (we were on the 12th floor), the phones, and the internet in the lobby. The A/C, phones, and internet were never repaired before we departed, which made it impossible to take care of our flight arrangements before arriving at the airport.

The resort, in general, has not been maintained. Paint is peeling on the exterior, walkways are missing concrete. There are so many things that need attention it would be too long to list. Some things were never repaired from the hurricane 3 years ago. Our rooms had dirty, worn furnishings and carpet, and the dishwasher did not work. The morning of our departure, we heard a terrible noise around 4 a.m., and we no longer had water to shower before our flight home.

While all of this did not make for a pleasant stay, I would have to say that their staff was the biggest disappointment by far. They were not friendly, and the attitudes of the front desk staff, in particular, was very rude and openly displayed being annoyed that they had to deal with tourists. Do yourself a favor and skip Xanadu. It needs to be leveled and rebuilt as it is that bad. However, with the looks of the current resort and the poor attitudes of the staff I wonder how long it would take before a new structure would look like this one does.

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