I love the pillows, mattresses, facilities and the shampoos, and, soaps. Room service was prompt and the food was good, though expensive. The buffet and SW Steakhouse had wonderful food I hated that they closed down the Keno lounge while we were there and it was difficult to play with it based in the coffee shop. Also, we requested a rollaway bed for my friend's mother, but were told that they could not bring one into a room with two double beds because of a fire marshal rule. That's pretty much a lie to force you into renting two rooms for three people.
This hotel made me feel comfortable: The maids are attentive, helpful, and offer you extra chocolates if they happen to come around while you are in the room. The floor plan of the double room was spacious.