Wynn Las Vegas Resort - Page 5

It's the best hotel stay I've had in Las Vegas. I go there about four times per year.

It's a very nice hotel. We got a great rate. It has an excellent pool.

This hotel made me feel secure: There was always someone checking for room keys when you would enter the elevator area.

We had a fantastic stay in the executive suite. The service was perfect and the staff was friendly and professional.

This hotel made me feel extravagent: The accoutrements in the hotel were lovely and the overall feel of the suite was classy.

It's very luxurious, but it should have caught a few of the uncleanly things I found.

It's an outstanding hotel. I highly recommend it. It has a very good staff and wonderful rooms.

This hotel made me feel elegant: They had an extreme attention to detail

The Wynn was a very nice hotel. We were impressed with the quality of our room. We probably would not stay here had it not been for the great rate I was able to obtain online.

Everything at this hotel was superb. I was not happy about the charges for wireless internet connection with my own computer.

This hotel made me feel elegant: The accommodations were as good as it gets.

I was impressed by the security when we used the Wynn bus transportation to the convention center to use the monorail. Upon our return from visiting other hotels, our concern was having a bus for us at a late hour. As we walked out of the monorail station, we could see a Wynn employee waiting across the street at the bus pickup point.

This hotel made me feel respected: We had two rooms connecting and are not wealthy. However, we felt we were always treated as if we had very expensive rooms. I got blisters and called down to find a pharmacy to purchase band-aids. They suggested I wait and they would bring them to the room. Within minutes I had band-aids and the man refused a tip.

The poor service I received from the sportsbook brings down my overall rating. A supervisor was very rude to me and my family in the sportsbook. The casino is nice to look at though. The Players Club is also a mess, and is very inefficient.

The hotel was beautifully appointed and luxurious. It did not have a tacky theme look of some Las Vegas hotels. The service was great and the views were wonderful.

This hotel made me feel extravagent: They had high dollar artwork. They had nice dining. They offered free tickets to La Reve.

It's a great location near shops and restaurants. It has a friendly and efficient staff. It has well-styled rooms, large elegant bathrooms, and comfortable beds with plushy pillows. It has plasma TV's.

This hotel made me feel welcome: They had a very helpful staff. Everyone smiled and greeted me. You know they will instantly help you with anything you might need.

Considering it was the Wynn, my hopes were high going in. First, the group we went with had covered everything, but many of the group was asked to put up credit cards by the inexperienced staff that ended up filling their credit line with an authorized amount that was not released until up to a month later. These were people that we were treating to a wonderful weekend and using up their credit line made it nearly impossible for some of them to then have a great weekend as their spending money was used up. It was not a good experience. Next time, we will return to the Mirage where they have treated us well in the past and take care of our guests.

This hotel made me feel secure: All of Las Vegas does a good job making you feel safe.

I couldn't imagine staying in a nicer hotel. The front desk staff was attentive to our needs. I will only stay there the next time I'm in Las Vegas. The rooms are super.

This hotel made me feel hip: The interior design of each room felt very up beat.

I was completely satisfied

This hotel made me feel content: It felt good and luxurious and we just had a comfortable feeling in the room, restaurants and service areas

It is a very classy, luxurious hotel. The location would be better if it was closer to casinos like Ballys or Bellagio but being across from the Fashion Mall is a good thing. I would like a little less expensive place to have breakfast. A Starbucks would be a bonus. They have the most comfortable beds of any hotel I have ever been in, including my bed at home.

I'll be returning here soon. The only way of explaining the Wynn is take someone with you, it's that great.

So on this trip I'll have four other members of my family with me to experience the Wynn.

I called well before getting into Las Vegas and was told by my host that I would be in a salon suite on and RFB based on my play. They arranged a credit line for me and my wife set one up as well. Combined, we have $100K to play with on our three day stay, we're not whales but we're there to gamble, not to see the pirates at Treasure Island.

We paid our airfare for two roundtrip 1st class from NYC and we can't wait to get to the new Wynn.

I call back three days before we're scheduled to get there and the host I spoke to does not even know who I am, but the credit department sure does, as they OK'd our lines and verified our play in other casinos.

The host was clueless and told me that $500 as an average bet was not enough for them, never mind that my wife plays for like six hours a sitting.

If anyone out there is a player, I say stay away from these people, as the Wynn has forgotten all about what it is to build relationships.

If $500.00 a hand from me and $100.00 from my wife are too low life for them, they are going to have a very empty casino.

So for the record, The Wynn is the worst casino I have never stayed at.

I called and arranged a six-figure credit line for my brief stay. I was told by casino that I was going to be in a salon suite. Prior to arriving, the host assigned to me never asked what I like or how I like it. This gave me a funny feeling as most any other casino asks what do want in the room. What type of cigars? You'll be getting in late... what would you like to eat? Any special needs? Nothing.

I arrived at airport and neither the limo nor the driver is there to greet us. I call the hotel and they tell me the driver should be there. I give the hotel my cell phone and tell them to please get in touch with my host. We grabbed a seat and played some video poker and waited for the cell phone to ring.

I called the hotel again and they say my car and driver are at the airport. Go to get our luggage and look for our driver and he's not in the luggage area so we got a porter to grab our luggage as we looked for the driver. My cell phone rings and they tell me the driver is at the wrong airline and will be there in 10 minutes.

The driver showed up and starts telling us how everything has been screwed up all day and does not offer to grab my girlfriend's bag as the porter hands it to her. So I ask him to grab her bag and he says "Let me call the hotel and let them know I found you first".

We get in the car and someone was there before us. There was an open bottle, a glass with lipstick and napkin, a nice touch to make the car looked lived in.

We got to hotel and there was no host or butler to greet us.

We went through check-in and I've seen happier people at funerals. No one said a word about our waiting at the airport, and still no word from our host, and so that's the way the trip starts.

The Salon suite has seen better days. Not the spotless, well kept suite you would expect if you play $500 to $1000 a hand to say "Hello."

And still no host. We left the room and luggage and went to check out the casino. Still don't know where to eat, show tickets, spa, nothing.

We sit down at one of their $25.00 video poker machines so I give my girlfriend a $1000.00. Granted each time she plays a hand it's $125.00 but we only won one hand for a pair of kings. I give her another $1000.00 and she walks off find another $5.00 video poker machine that could be a winner.

I walk over to the blackjack pit and it's empty. Not too many players are in yet because it's early so I go back and look for my girlfriend. She's down to her (my) last $200.00 and says "the machines here are not loose". I sit down next to her to show her how to do it and my $1000.00 effort met with the same fate. We've been in the hotel for less than an hour, now we're down $3,000 and my cell phone still has not been graced by my host.

My girlfriend wants something to eat so I ask one of the slot floor people where we can get a quick bite. As I'm being given directions that could only be followed by GPS my cell phone rings. It's another host from another casino in Las Vegas where I took out anther credit line in the event we don't like the Wynn or we want to spread out in LV and have a good time. As afar as I can see now the Wynn looks like it's sleeping in more way than one. As a matter of fact I don't feel like I'm in an exciting place it feels more like a "quiet hotel".

So I tell the host what happened to us so far and sends a car for us and offers to buy us lunch even if opt to stay at the Wynn. We go out front and in about 6 minutes before we can finish the two drinks we got from what I consider a good looking cocktail waitress, the car is there from the other casino. It's a clean car with no use glasses or empty bottles!

We meet the host at the other hotel and he greets us walks us into a great lunch that was served outside for us by the pool. It's a beautiful pool. He asks us if we want to see the suite he would put us in if opt to stay with him. We tell him about the salon suite at the Wynn and he said just wait.

We go to a private area of the hotel and all at once we knew we were in the right area. We had a house not a suite! My girlfriend said to me "Please, please, please can we stay here?" Not wanting to say no and feeling no pain about just getting my bags, after what the Wynn did we were off to the Wynn to get our bags.

We get to the Wynn go to our room in the room our luggage is still where we left it. No one must have even come in to check. We call a bellman and he comes up to the room and at he asks "didn't you just get her?" I said yes and told him we did not hear from our host. He said "They are off today."

Well, that says it all. That told us why everything went wrong. Our stay at the other hotel was a "11" on a scale of 1-10.

Needless to say I will never, play, or stay at the Wynn. Some say I should make a fuss and get the host in trouble. I won't do that. Let them fall on their own sword.

Some say I should tell you where I stayed but I won't because stealing players from other casinos can start a range war. But I left on my own because as a person who comes to Las Vegas to gamble and can have $50K to $100K swings in a brief time the Wynn should learn the basics.

Even if the Wynn were to offer me one of their private villas I would not stay there after such poor service.

I wonder what the average player get treated like who has a $10K or $20K credit line. Do they make them sleep in the basement?

As for the Wynn, walk through the casino, don't bother to play their video poker achines and go back to the hotel you're staying at remember how they treat us low life six-figure players.

It is the best experience ever. The hotel is so good that I want to come back again.

This hotel is very welcoming and in all the places I have stayed, which is quite a few, they have the most inviting rooms and the most comfortable bed I have ever slept in, including my own.

This hotel made me feel sophisticated: It is a premier spot to stay.