Stay at the Wyndham in Palm Springs in April 2007 for an event that filled the hotel. For the $250 a night charged, I can truly say it was the worst money paid for a hotel and I travel extensively worldwide as a photographer. First, I have written a letter to the hotel itself, never heard anything back... left a "how are you we doing" card filled out with comments.. nothing back and it is now Jan 2008. On top of that, a market person that called to see if I would to stay at a Wyndham property, listened intently to my complaint about the PS property and said without fail you will hear from them regarding your stay.. um.. nothing so far!
To the room - the door handle had been put on upside down and it took three visits to the front desk for three new keys and then the maintenance guy to come to the room to let us in "oh" he said "this is one of the room's with the door handle on upside down" [why don't they have these rooms marked at check-in so the customer will be informed and not think they are staying at Motel 2??!] The shower was clogged so it took 20 minutes for a 5 minute shower to drain.. and I was told "sometime" during the weekend they would clean it out.. what?! The linens in the room smelled of smoke (not smoking room mind you) and looked like something purchased at a flea market. Two light bulbs burned out in room.. wouldn't have been so bad, but their are only two lamps in the room and you guessed it they were the bulbs dead.. I ended up going to the grocery store to buy some bulbs so I could use the room at night without having to stand in the bathroom to see. Second day, remember the screwing door handle? Well it stopped working so I had to wait outside my room for 30 minutes waiting for maintenance to come 'grease' the door to get it open "if you have anymore problems just call us downstairs" .. wait.. I thought I was paying for service , not be a beta room of problems. Well needless to say, considering I got smiles and "gosh we are sorry" when I spoke to the checkout gal, I have told everyone I can, to avoid this property unless you are being paid to stay there. Hopefully another large property will open in Palm Springs and give them a run for their money. They seem to have it wrapped up on big facility and poor quality rooms.