Travel Palm Springs, California, a glamorous desert community offering the ideal getaway for business or pleasure. Among Palm Springs... more »
Travel Palm Springs, California, a glamorous desert community offering the ideal getaway for business or pleasure. Among Palm Springs California hotels, the newly-renovated Wyndham Palm Springs is a perfect retreat for a Southern California spa vacation, family travel or corporate meeting with a location just three blocks from fashionable Palm Canyon Drive and directly linked to the Palm Springs Convention Center.
At our Palm Springs, California luxury hotel and resort, make yourself at home in a warmly-appointed room with panoramic views of the majestic San Jacinto Mountains. Enjoy the comfort and convenience of thoughtful business amenities including an oversized desk and Internet access, making it easy to get work done.
When it's time for a break, savor delicious contemporary cuisine at Wyndham Palm Springs Resort's renowned Caf? Terraza or take a refreshing dip in our delightful oasis pool. Leisure activities are at your fingertips - from spa services to nearby golf, tennis and world-class shopping. If you love the outdoors, skiing, hiking and trail riding are as close as the nearby mountains. Delight in breathtaking views with an exhilarating hot-air balloon ride over the serene desert. We also offer complimentary transportation to the conveniently located Palm Springs Airport.
Book your California getaway at our hotel and receive valuable savings by choosing a Palm Springs, California family vacation package or one of our other great deals. Come to this charming desert hideaway for business or relaxation - and make the Wyndham Palm Springs your home away from home.
Official Hotel Information
Wyndham Palm Springs features spanish-colonial architecture. Well-appointed, centrally located in downtown Palm Springs. Encircled by the hotel is a beautifully landscaped 60,000 square-foot courtyard and oasis style pool. If you're interested in scheduling a meeting Wyndham Palm Springs can offer a diverse and flexible range of possibilities.
Wyndham
Location. The Wyndham Palm Springs is located one-and- one-half miles from the Palm Springs International Airport and three blocks from the famous Palm Canyon Drive. Although the Palm Springs valley boasts 69 golf courses, her greatest attractions are the Aerial Tramway, the Desert Museum, the Oasis Water Resort, the Moorten Botanical Gardens and the spectacular Indian canyons. Positioned four blocks from the hotel, Palm Canyon Drive is lined with inspiring art galleries, antique stores and charming specialty shops. Hotel Features. The hotel's architecture is fashioned in colonial-Spanish tradition, with an exterior of quarried stone and a red-tiled roof. Catering to conventioneers and members of the international business community, this Wyndham property is positioned adjacent to the Palm Springs Convention Center and boasts more than 30,000 square feet of conference space. Vacationers gravitate towards the hotel's 60,000-square-foot courtyard, where tremendous palm trees cast their shadows on freeform pools and private cabanas. Guestrooms. With colorful interiors and rewarding views of the San Jacinto desert mountains, the guestrooms at Wyndham Palm Springs include wireless Internet access, coffeemakers and work desks. Memberships to Wyndham's 'By Request Club' are available to guests without any additional charges, and qualifies them to receive several special services such as welcoming refreshments, bottled water in their rooms and light snacks. Expert Tip. The Wyndham Palm Springs features a 5,000-square-foot swimming pool, the largest in Palm Springs. Each year in April, the hotel hosts the popular Palm Springs White Party that attracts over 25,000 gay men and provides the city with more than one million dollars in occupancy for one weekend. Resort Fees: Resort fees are determined by the hotel and are subject to change. .
ReserveTravel
The glamorous desert community of Palm Springs, California, is the perfect getaway for business or pleasure. Located just three blocks from fashionable Palm Canyon Drive and directly linked to the Palm Springs Convention Center, the newly renovated Wyndham Palm Springs is a perfect retreat. Make yourself at home in a warmly appointed room with a panoramic view of the majestic San Jacinto Mountains. You'll enjoy the comfort and convenience of thoughtful business amenities like an oversized desk and Internet access that make it easy to get work done. When it's time for a break, savor delicious contemporary cuisine at Wyndham Palm Springs renowned Caf' Terraza or take a refreshing dip in our delightful oasis pool. Leisure activities are at your fingertips - from spa services to nearby golf, tennis and world-class shopping. If you love the outdoors, skiing, hiking and trail riding are as close as the nearby mountains. Or take in breathtaking views with an exhilarating hot-air balloon ride over the serene desert. Also, we offer complimentary transportation to the conveniently located Palm Springs Airport. Come to this charming desert hideaway for business or relaxation - and make the Wyndham Palm Springs your home away from home.
Orbitz
The bartender was great and the pool is
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Posted Mar 16, 2008
Okay
The bartender was great and the pool is nice.Beds are disgusting, carpet is filthy. Upgrade the rooms and provide free wireless access and I would stay here frequently. Until then, I will never go again.
The common spaces were very attractive
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Posted Mar 15, 2008
Excellent
The common spaces were very attractive and staff very friendly.Bed was not very comfortable - seemed old and well used. Overall very good but bed needed to be updated.
The location was great and the rooms
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Posted Mar 12, 2008
Good
The location was great and the rooms were clean.The decor was basic and outdated. The hotel is nice, but the rooms are outdated. They are comfortable, just nothing special. The parking arrangements are not the best as you pay a separate charge for...
34 year old female with a luxury budget, traveling for leisure
Their pool and jacuzzi is very nice. I tried to get clean coffee cups, but I never got any. They spend more money on the restaurant and conference center than the actual rooms. The rooms are very old and they need new carpet.
Family friendly.Noisy because of
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Posted Feb 12, 2008
Good
Family friendly.Noisy because of cheerleader competition/ long walk to room from lobby. Centrally located, close to everything. Not elegant or glamorous but clean and convenient. The fountains in the front were drained and inoperable, landscaping...
AVOID THIS HOTEL! We "upgraded" to the
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Posted Feb 01, 2008
Horrible
AVOID THIS HOTEL! We "upgraded" to the junior suite. Our room with a view of the mountains was on the 2nd floor with a palm tree in front of the window. Wow, you never see those in PS! The room was the WORST. Absolutely filthy. Stained furniture,...
43 year old male with a luxury budget, traveling for business
Stay at the Wyndham in Palm Springs in April 2007 for an event that filled the hotel. For the $250 a night charged, I can truly say it was the worst money paid for a hotel and I travel extensively worldwide as a photographer. First, I have written a letter to the hotel itself, never heard anything back... left a "how are you we doing" card filled out with comments.. nothing back and it is now Jan 2008. On top of that, a market person that called to see if I would to stay at a Wyndham property, listened intently to my complaint about the PS property and said without fail you will hear from them regarding your stay.. um.. nothing so far!
To the room - the door handle had been put on upside down and it took three visits to the front desk for three new keys and then the maintenance guy to come to the room to let us in "oh" he said "this is one of the room's with the door handle on upside down" [why don't they have these rooms marked at check-in so the customer will be informed and not think they are staying at Motel 2??!] The shower was clogged so it took 20 minutes for a 5 minute shower to drain.. and I was told "sometime" during the weekend they would clean it out.. what?! The linens in the room smelled of smoke (not smoking room mind you) and looked like something purchased at a flea market. Two light bulbs burned out in room.. wouldn't have been so bad, but their are only two lamps in the room and you guessed it they were the bulbs dead.. I ended up going to the grocery store to buy some bulbs so I could use the room at night without having to stand in the bathroom to see. Second day, remember the screwing door handle? Well it stopped working so I had to wait outside my room for 30 minutes waiting for maintenance to come 'grease' the door to get it open "if you have anymore problems just call us downstairs" .. wait.. I thought I was paying for service , not be a beta room of problems. Well needless to say, considering I got smiles and "gosh we are sorry" when I spoke to the checkout gal, I have told everyone I can, to avoid this property unless you are being paid to stay there. Hopefully another large property will open in Palm Springs and give them a run for their money. They seem to have it wrapped up on big facility and poor quality rooms.
35 year old female with a luxury budget, traveling for leisure
Please see below email correspondence between myself and Wyndham...they care nothing about customer service....Start at the bottom to begin the correspondence...
Discussion Thread
Response (Palm Springs) 08/20/2007 03:25 PM
Ms. Vise,
Your comments have been reviewed by the Executive Office and first please accept our apologies for the inconveniences you experienced. The hotel is under new ownership who are in the process of planning major renovations to the hotel starting withing the next 6 months. Regarding staff at the pool, this has also been discussed and action has been taken at the highest level. Regarding the event at the pool, this was arranged by the organizers of the event and the hotel had nothing to do with it. Once again please accept our apologies for these errors and when you are next in the Palm Springs area please call the executive office so that we can personally handle your reservations and try to make amends.
Sincerely,
Rochelle Chandrasena
Exec Asst to GM
Response (Pam Scouten) 08/17/2007 03:11 PM
Good Afternoon,
Thank-you for contacting Wyndham Hotel and Resorts. Responses such as yours are critical to the success of our program. We apologize that the property did not meet your expectation.
This hotel is independently owned and operated. The property's management is responsible for meeting the Wyndham Hotel and Resorts standards and for day to day operations.
We will therefore be sending your concern to the property for its review and handling. Because your concerns are important to us as the brand, we will continue to follow up with the hotel's response to you.
Thank-you for your patronage. We sincerely appreciate your choice of Wyndham Hotel and Resorts for your lodging needs. We hope to welcome you again at a Wyndham Hotel and Resorts in the future.
Best Regards,
Pam Scouten, Coordinator
Wyndham Customer Care
800-347-7559 Toll Free
605-229-8990 Ext. 7693 Direct
605-229-8909 Fax
wyndham@custhelp.com
Customer (Entered by Pam Scouten) 08/17/2007 03:11 PM
Received letter 8-17-07
My family stayed at the Wyndham Palm Springs in July for the USAG Nationals Competition and would like to share our experience with your company. I have been in the hospitality industry for over 15 years in New Orleans, and I realize that all too often, people share only the bad experiences. I would like to share my entire experience with you as there were highlights and disappointments.
We checked in on July 17th, 2007, and the entire bell staff is to be commended. They are all wonderful, and I know how important that first impression is. At check-in, we were assisted by a white male, originally from New Iberia, Louisiana. This is a wonderful example of who I would love to have at my front desk. Check-in was so pleasant, and he kept the conversation flowing so nicely, I didn't even realize that I initially had to wait in line to get checked in. I learned that he's an avid runner, he's from Louisiana and all of the amenities offered by the hotel. Please thank him for being such a pleasant and welcoming guest service agent.
The housekeeping department does an excellent job as well. I cannot remember my room number, but I know you can pull it up if you all reward your employees for positive comments sent in by guests. The room was cleaned well every day, but she only left 3 towels in the room when there 4 of us. On several days, I caught her in the hallway to ask her to leave 4 towels, which she never did. I had to go get a 4th set of towels each day. She was Spanish, and I understand all too well about the language barrier issue after returning to New Orleans after Hurricane Katrina.
This hotel obviously has some capital issues. The bedding and the drapery were both stained. The pillows should be replaced, as they were extremely lumpy. The A/C in the living room leaked, therefore causing most of the carpet to be wet in that area. The worst thing is that I am not even sure the A/C was working at full capacity since we were not allowed to lower the thermostat any lower than 69 degrees. The hotel is old, and it is in need of some capital monies to update case and soft goods in the guest rooms/suites.
Your real problem is your entire Food and Beverage Department. Not only is your wait staff in the restaurant unpleasant, but every single person my entire group came in contact with at the bar was horrible as well. The restaurant staff lacks supervision, and you should be ashamed to charge $10.95 for the breakfast buffet. Everything that was supposed to be hot was cold, and it was pitiful to say the least. There is no consistency between any of the food outlets; they all tell you different things in regards to where you can place to go orders, etc. I think your main concern should the cocktail lounge or bar area. I guarantee your hotel lost thousands of dollars in revenue because the cocktail waitress did not want to be at work. She was a miserable excuse for a cocktail waitress and it was obvious to everyone around that she hated her job. After dealing with her nonsense for 4 or 5 days, I finally went to find the MOD to lodge a formal complaint. The MOD grabbed the Director of Food and Beverage, so that I could speak to him about the service, or lack thereof, from the bar area. He apologized and said he would speak to the bartender and the cocktail waitress, but he did nothing to appease me about my complaint. The desire to give excellent customer service and please the customer comes from the top and dwindles down to the line level staff. It is obvious from the Director of Food and Beverage where the line level staff gets their non-desire to satisfy guests. The welcome party that took place Sunday, July 22 out by the pool area was pitiful. I understand that the "association" arranged for the food and beverage offered, but the lack of staff to service that amount of people was unacceptable. Surely, there could have been temps brought in to service this party. The group of parents I traveled with could only get 1 round of drinks that night, which was over $100, and that's only because I went and found a waitress, tipped her $20 before she ever thought of coming to see if we needed anything. After that one visit, we never saw her again all night.
I have worked in full service and limited service hotels, and frankly, I find it appalling that I spent over $1,300 in this hotel. I would have felt better about spending that if I was in a limited service hotel that has the guest's true satisfaction on the top of the list. You are definitely doing your hotel a severe injustice by not addressing the employees, from the top down to the bottom, in the F&B Department.
77 year old female with a luxury budget, traveling for leisure
The location was close to theaters, restaurants and shopping, allowing us to walk when we wished to. The hotel had a very friendly staff.
They provided convenient and spacious parking on site. The staff at the lobby desk spoke to us each time we entered the lobby and inquired as to our satisfaction with the accommodations.
I am very likely
to return to the Wyndham Palm Springs.
I would definitely recommend it to friends.
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