Theft from room! Hotel management unresponsive, evasive, and then rude about following up after I reported the theft!
I stayed at the Wyndham Orlando Resort for a conference in April 2008 and had a number of items (electronics and non-valuables) stolen from my room when I went to dinner just after checking in. They found a few personal items of mine in other people's rooms (creepy!) but most of my things are gone. It seems like a safe place with families, kids swimming, groups of schoolkids, people attending conferences ... but it is not! Beware if you stay here -- don't get a ground floor room and if you do, don't leave anything in there. People can get in the back door (I didn't use it, but the hotel tells me they think that's how someone got in). Maybe someone opened the door, or maybe someone on the staff left it unlocked to come back in later ... or maybe they came in through the front or adjoining room ... but however they got in my room, please be careful if you stay here. Other people attending my conference had issues with the in-room safes. Hotel security had to let me in the front door of my room since the thieves had locked it from the inside, and as I saw, anyone can get through the locks very quickly (probably true in any hotel).
As bad as the theft was the hotel management response. I filed a report with the hotel security and the sheriff and was told management would follow up with me, and they didn't. I had to ask at the hotel desk twice and call twice after returning home in order to talk to the "appropriate" manager. After telling me the investigation was ongoing and they couldn't tell me anything else, they now say the issue is closed from their perspective since they say no one besides me used a key card in the front door. The manager I talked to on the phone was disrespectful and tried to imply that I was lying or stupid. And I am not the only one this has happened to (either the theft or the poor management response) ... other people have written similar reviews on-line and other people had things stolen the same night I did. Still, the hotel chooses not to do anything.
As far as the hotel goes, the 3 outdoor pools are very nice though the rooms are not so well kept up (more like a lower-end hotel). They have an ice cream shop, outdoor pool bar, etc. Before the theft, I would have thought it was a nice place to stay with a family (since kids don't care about grungy caulk) but now I wonder, what are you supposed to do with your room key and all your belongings while you swim?? And what if you have a problem, how would you ever get someone to respond appropriately?