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Wyndham Ocean Walk

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300 North Atlantic Avenue   [edit info]
Daytona Beach, FL 32118, United States +1 866 364 3758 www.oceanwalkresortdaytona.com - see rates
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Welcome to the incredible beachfront Wyndham Ocean Walk Resort where you?ll enjoy a host of amenities and a spectacular entertainment... more »
 
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average guest rating 3.9 out of 5

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BURGLARIZED- INSURANCE REFUSES TO PAY... – Posted Oct 05, 2009
by daveas62  (1 reviews)
   
         
Horrible
male with a moderate budget, traveling for leisure

I am from Pennsylvania and recently stayed at the Wyndham Ocean Walk Resort in Daytona Beach Florida. This was my first time to Daytona Beach and an easy 20 years since I had a “real” getaway vacation. My girlfriend and I started off having a great time until our UPSCALE RESORT ROOM WAS BURGLARIZED. I would like to share my experience with you so you can make your own decision as to whether or not you want to risk having a similar experience yourself at this resort.

We arrived at the Wyndham Ocean Walk Resort on September 1, 2009, around 4:00pm. We had no trouble checking in as some people have stated, however, it was only a Tuesday. We then began our vacation by enjoying the resort facilities, the beach, many local establishments, sightseeing, and of course the Daytona 500 Speedway Experience Tour…this was a BIG highlight of my vacation. So far I had taken about 500 pictures during the first 48 hours of our trip.

On Thursday, September 3, 2009, we enjoyed a great meal and perfect service at the Outback Steakhouse. We returned to our room, #1406, around 8:30pm…. Keep in mind we were only gone for about 2 hours! Upon entering our room, I noticed the bathroom light was on (I turned “everything” off when we left). As I entered the bedroom I soon discovered my camera bag and equipment were missing (value of contents $2400.00)….. I further searched our room and noticed the balcony door looked slightly open… I grabbed the door and it opened right up. The lock was in the locked position, but due to a malfunctioning door, it did not catch the hook inside the door jam and allowed the door to be opened from the outside. Also stolen were prescription medication, cash, and our dresser drawers were gone through. The rooms on either side of us were not in use, so how could someone possibly enter a balcony door on the 14th floor?

I immediately contacted the resort manager, security, and the Daytona Beach PD. A lock interrogation (which electronically reads all recorded entries through only the main door of the room) was performed by resort security. The results showed no entry through our front door #1406, no entry through door #1407 on our right, and a recorded 2:00pm entry into room #1405 on our left. This entry was determined to be made by a member of the resort maintenance department who entered room #1405 at 2:00pm to work on “lighting”. The balcony design at this resort allows an individual to hop over a waist high railing from one balcony to another between certain groups of rooms. These rooms are all connected by a common balcony and are able to be accessed by hopping over the railing.

I was told by management that the security guards watch the balconies for such activities. It seems this is a common problem here. Can you imagine what your neck would feel like looking up at balconies all the time? I observed security guards being nothing more than outdoor pool monitors; socializing, reprimanding kids running in the pool area, opening the gate for guests who did not carry their key card, and watching that no guest leaves their personal belongings at a pool chair for more than 30 minutes while swimming. If you do, they will take your stuff. How can you concentrate on effectively watching balconies when you are doing this other nonsense? My opinion is maybe there’s something more going on behind the scenes here.

The D.B.P.D. took fingerprints and DNA samples for the record. I requested a viewing of resort security tapes and was told; no manpower (I volunteered), no time (I offered my time), no cameras on the floors or by the elevators, and the cameras they do have allegedly are not located anywhere to be of value in this situation, unless someone just happens to walk by one of them. Apparently the current security system at this resort is useless when you need it most; it is better suited to protect a thief instead of the guests.

My experience with management regarding this incident continues as pathetic and very unprofessional. I felt they were very insensitive to our situation. In the 36 hours after our loss, NO ONE from the resort even had the compassion to check on us. They filled out paperwork as routine and conducted no creditable search for our stolen property. At my request, the adjoining rooms were opened and searched for a possible suspect in hiding. I was later somewhat comforted by the insinuation that their insurance would cover our loss, this turned into A BIG JOKE!! We were nothing but pacified in order to keep everything quiet from the other guests. The shift manager slipped the insurance claim paperwork through our door sometime the next night (Friday), not even the common courtesy to meet with us in a professional manner face to face. I told her she could call me at “any time”, she never did. We checked out on Saturday, September 5, 2009, nothing ever felt so good!!!

Upon returning home, I contacted their insurance provider and was assigned an “Adjuster”. After my claim was filed, I got nothing but a runaround. My calls to the adjuster went unanswered and were rarely returned, my emails were not replied to, and questions about my claim were avoided. After the insurance adjuster concluded his investigation, I was told the resort felt they were not liable for our loss and therefore it will not be covered. Well, what is the purpose of insurance? I also spoke with Wyndham Corporate executives who refused to accept liability which would have allowed payment for my loss. My loss is a drop in the bucket compared to what they make through their corporate greed. It seems to me that Wyndham calls the shots for the insurance provider and the guest only gets screwed. We are also supposed to get a refund for our room; I will believe that only if it happens. Even if it does, I am still out almost $2500.00 from a resort who could care less about its guests.

In order to possibly locate this camera and track down the thief, I am providing a description of only the stolen items which are identified by a serial number. Please circulate this information in an attempt to locate this stolen equipment. If anyone should identify this equipment, please contact the Daytona Beach Police at 386-671-5100. STOLEN ITEMS: Nikon D90 Digital SLR Camera S/N 3168764; Nikon 18-105mm VR lens S/N 36140518; Nikon 55-200mm VR lens S/N 1263978

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5 out of 5 people found this review helpful
Our Family Would Not Recommend!! :( – Posted Aug 01, 2009
by outdoorsman  (1 reviews)
   
         
Horrible
male with a moderate budget, traveling for leisure

For several years we have wanted to take our young sons to the Wyndham Oceanwalk Resort. Though we already had our yearly Daytona Beach reservations in place we began to research the possibility of changing our plans and surprising our boys. Many hours were spent in search of an affordable room and reading different reviews. Even though some reviews made us second guess our change, we truly believed it would be the greatest vacation ever. Well, you decide!

We arrived to a traffic and check-in nightmare even though we were allowed an early (2:00 pm) check-in. During check-in we were given blue armbands to wear during our stay. I have no problem with the armband if you can remove it before going out and if everyone else wears theirs while at the resort. If worn as supposedly required you make a good target for those looking to cash in on vacationers.

Our unit (606) was an owner unit and it only had five bath towels. Our rental didn’t provide housekeeping so we were required to do our own laundry. So, with 5 bath towels we were basically doing laundry every day. I would recommend using the dryer while out of the unit due to the “jet engine” sound it makes while running.

Lounge chairs were hard to come by. In order to get a chair you had to wait in lobby along with lots of other guests until 8:15 when pool area was opened and race to a chair. So, forget sleeping in. Also, be prepared to wait in line just to get in the lazy river. People aren’t allowed in it without a tube which is usually hard to come by. No “body floating” is allowed.

On second day, buses, vans, and more buses arrive with youth groups attending a youth convention. Resort was overtaken by teenagers. People would “knock and run” on door and windows at all hours of the day and night. Elevators which required patience anyway were basically inaccessible when youth groups came in. The joke was to press all 20 plus buttons so it would stop at all floors all the time. We recommend checking the Daytona Convention Center events calendar before booking.

On third day, air conditioning in parts of the south tower quit working. Air conditioning was not restored for approximately 30 hours. Our 85 degree room was abandoned for an entire day. We were lucky to have family at a nearby resort so we spent the day with them. Resort management was very unprofessional, unfriendly, and unaccommodating about the whole ordeal.

During our vacation we experienced many other unpleasant events similar to those we read in earlier reviews. Due to our experience with Wyndham Oceanwalk we will no longer spend our money or precious family time at any other Wyndham property.

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1 out of 1 people found this review helpful
We have stayed at the Ocen Walk many – Posted Dec 23, 2008
   
         
Okay

We have stayed at the Ocen Walk many times over the past 5 years. At first it was the only place that we would stay because of cleanliness, and the units having full kitchens. We have noticed a decline in cleanliness and service over the past few...

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Everything.Nothing.“This resort was the – Posted Aug 07, 2008
 
         
Excellent

Everything.Nothing.“This resort was the perfect place for our honeymoon. From the moment we got there until the day we left. The staff was friendly, it was very clean. The room was amazing. We had a one bedroom suite. It had a full kitchen,...

read full hotel review on MYTravelGuide

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1 out of 1 people found this review helpful
If you are expecting a balcony, do not – Posted Jun 13, 2008
   
         
Mediocre

If you are expecting a balcony, do not let them book you on the 5th floor, south tower, room 516 or higher. You will be looking at the roof of the mall next door. You'll also enjoy the fact that you can't even open your windows. Your wonderful...

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We loved this place soooo much.the – Posted May 12, 2008
 
         
Excellent

We loved this place soooo much.the bellman and the security was fabulous,we are all ready to go back..i highly recommend this hotel..we will sure to go back next may again...i miss the hotel are ready and all the staff..

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My wife and I stayed in an ocean front – Posted May 06, 2008
 
         
Excellent

My wife and I stayed in an ocean front room on the 11th floor of the South Tower for 4 nights. I was skeptical as reviews of this resort were both good and bad. Let me tell you, it was much more than I expected! Security was very friendly and...

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My stay here was more for a business – Posted May 01, 2008
   
         
Good

My stay here was more for a business trip than a pleasure trip, but managed to enjoy a very nice long walk on the beach and some of the amenities the hotel has to offer. The balcony leading off the back of the room gave me an absolute wonderful view ...

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Our stay started out a little shaky. – Posted Apr 30, 2008
   
         
Good

Our stay started out a little shaky. If you don't happen to already have a room key when you arrive, you won't be able to park in the garage without assistance. There is an attendant on the front drive so it's not really a big deal, but signage...

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Stayed here for 2 nights on a business – Posted Apr 25, 2008
   
         
Good

Stayed here for 2 nights on a business trip. Had a wonderful view of the ocean and a balcony. One bedroom unit with a full kitchen, living area, king size bed, jacuzzi and shower. Conference rooms were nice, food was good, however I was...

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