Wyndham New Orleans at Canal Place Hotel - Page 1

Everythings was okay UNTIL the day we checked out. I forgot 10 dresses of mine left still inside the bedroom drawer. They were NEVER returned! I called the resort several times and left messages to the resort manager. Then I spoke with the housekeeping supervisor and she "investigated", then finaly the hotel manager got in touched with me after several phone calls and e mails. -- To make it short, I NEVER got my dresses back, ( which were expensive and more so than anything, they were "special" to me. They were bought from diferent places when I travelled). - So, where do I go from here? This incident happened in June of 2007. I still miss my dresses and almost didn't really want to put a price tag on them. -- If any Wyndham management or a lawyer reading this experience, please advice me on what to do. I trly believe that these establishments should be held somewhat responsible for their employees actions towards their guests and NOT hold the guest responsible for "signing" a piece of paper informing us that the establishements are NOT responsible for LOST items left in the room that we paid for? Where is the guests and owner's right when it comes to stealing? Besides, how could we not hold them responsible when they have keys to our paid room? Please someone out there give me an advice or maybe had the same experience happened to them? I know it's "just" my dresse, but it's the principle behind this. Should we have nore protections from their workers? Do they really check their background before they trust them with our personal things? Giving them free will to our room when we put up the "please clean room sign? ---- Thanks so much for letting me speak my feelings towards my LOST dresses.

This hotel has an outstanding location at the junction of the French Quarter and the Central Business District and it has fantastic views. The room was comfortable and spacious and the staff was helpful. The hotel did not have valet parking during my last visit and it was not really clear how to get into the hotel from the adjacent parking garage.

The location and service were excellent. The lobby, restaurant and other common areas were clean and well maintained. I was disappointed with my room, however. Although I had requested a non-smoking room, it was evident that a lot of smoking had occurred in my room. The hotel staff gladly switched my room. The second room did not smell like smoke, but the carpet was horrible with bloodstains, cigarette burns and other various marks. I didn't have the heart to ask to switch rooms again and wore socks or shoes in the room during my stay. I don't know if my experience was representative of all rooms at this hotel or if I just had bad luck.

This hotel made me feel relaxed: The hotel provided a quiet atmosphere. The room also included a chair and ottoman, which I used to take it easy in the evenings.

The location is great. The view is outstanding. The service is pretty good, considering the hotel was still short-staffed due to the hurricane, some services not available. The food in the restaurant was very good. The bartenders in the hotel bar were very nice and accommodating. The room was comfortable and had everything I needed. I felt safe here. It was easy to get to many attractions, restaurants, and bars from here.

The location of this hotel was great for seeing the French Quarter of New Orleans. The rooms were clean, but somewhat out dated and worn looking. The rooms were quiet but noise in the room was carried out into the hall.