The heating/air/vent system in my room had a horrible squeal at random intervals. The housekeeper who kindly brought me a toothbrush even made a face at how loud it was. When I called down to the front desk to complain, I was told by the operator that the front desk was too busy to take my call, and that I would have to go down there in person. Since I had checked in late thanks to an airline snafu, it was already past 11 pm and I had to get up at 5:15 am, I declined to stand in line. I tried calling down a second time, 15 minutes later, but got *no answer at all* at the front desk. At this point I had no faith that a trip to the front desk would yield any results. Dead tired at this point after traveling all day, I decided I had to sleep, and to hope the noise would go away over time. Nope. It was so loud it woke me up. All night. And because it wasn't a constant noise, but came on only at intervals, my brain had no chance to get used to it.
The next morning, after very little sleep, I went down to the manager and asked for him to come to my room so he could hear the noise. I would have appreciated some sort of compensation, but at the very least wanted some sort of acknowledgment of the problem. He refused to go to the room and raised his voice to me, even insinuating that I was lying about the noise and about having called down to the desk the night before. I told him the housekeeper had heard the noise as well, but was told that didn't matter, that she was not on shift any more, and neither were those who had manned the front desk the night before. I told him that if his hotel logged calls he would see mine. He claimed they didn't and dismissed my requests. It was one of the worst customer service experiences I've ever had. Follow-ups with Wyndham went nowhere.
Needless to say, I will never stay at this hotel again, and since it was my first stay at a Wyndham property, it will also be my last.