The pillows were flat and lumpy. The sheets were very wrinkled and looked like they had been slept in. The shower stall was dirty and the shower curtain moldy. The phone system wasn't working so I missed an important call.
They charged me more than the rate I had confirmed online. And though I lodged a complaint at check-out, and through several subsequent emails to the front office manager and the general manager, I have still received no response. And yet they promote a 100% guarantee on their rooms.