Wilshire Grand Hotel

$7 beers. AC doesnt work well in the rooms. Missed my wakeup call and then argued with me. Only hotel in LA that is completely non smoking in the rooms and carries a $250 fine.

We stayed at the Wilshire Grand Hotel in October of 2007. The only parking available in the building itself is the hotel valet parking. Self-parking is across the street in a separate building. Being unfamiliar with the area and worried about crime, we opted to leave our car with the hotel valet overnight. Big mistake! When they brought our car to us the next morning, it had been thoroughly ransacked and some small items had been stolen. Our car is not fancy (2000 Expedition) and the items that were stolen were goofy like our daughter's dirty canvas book bag containing her math homework but also unfortunately her math calculator ($120). Also my old tennis bag containing my Bolle sunglasses was taken but not my $300 tennis racquet. Anyway, the total of the items was around $500 and the hotel referred the matter to their insurance company who is stating that we will receive nothing in compensation as the hotel is not responsible for any articles left inside the car, just the car itself. Well, it's not like we left expensive jewelry, visible cash or a Prada bag on the seat. It was a really horrible experience to see our car just totally ransacked and then to have the hotel really just not care at all. After several frustrating phone calls to hotel staff they all have basically said so sorry for you but the insurance company has made their ruling in this matter. Stay here at your own risk! It was a terrible experience for us and we have stayed at many, many hotels! This is the first experience I have ever had that motivated me to write a review. Hopefully this will give someone else fair warning about the Wilshire Grand Hotel and their customer service and level of security!

It has a great cafe and the employees are friendly. The rooms are outdated in decor. It is a great location, close to restaurants.

The location was very convenient, near good restaurants. However, I was surprised that the suites did not offer minibars or refrigerator.

The hotel rug could have been cleaner. I felt I could not walk barefoot because it had stains. I called for someone to get my luggage and after waiting forty minutes, I took it down to check out myself.