Westin Tampa Harbour Island Hotel

Clean Room. Excellent Location. Pool was not heated so was of no use to anyone. Grout had slight mildew going on in shower. We stayed 5 nights and they only changed sheets if you request. Nickled & dimed you for everything after charging premium rates for the room. $4 bottles of water in room to use to make coffee. No coffee pot just 2 individual coffee packs. Blow dryer, in room safe, and robes were all missing from room so we had to request those be brought up. Fire detector above bed blinked bright like a lighthouse all night , and the lights on the telephone blinked bright red all night ..no one knew how to fix them so we put the phones in the desk drawers. Also the light from the mini bar shined like a cheap hotel sign all night long. Parking garage at hotel charged $10 day but hotel guest paid $12 a day "just because". Wi-Fi was $10 day plus taxes and fees. Overall the room was clean and felt safe that is the best I can say. The restaurant was overpriced and even had "Market price" on the steaks?? Never seen that on steak before...just seafood. Front desk seemed to all be training themselves. Both escalators were down for repair. They have 3 elevators that are really scary to use. One broke down during our stay so they left the door open on it and turned the lights off in it...it really looked tacky. The whole place is not like any WESTIN quality that you would expect. So dont get prepared for a luxury stay. Oh yeah the "heavenly bed was not so heavenly...Just a normal mattress with about 7 pillows and 2 comforters on the bed (Florida). You will probably be safe and you will be in a good location but that is about all I can say.

After a lengthy wait for an antiquated elevator (only two worked) in an

ice cold foyer, we found a spotlessly clean room with a huge inviting bed...

the sheets were scratchy, low thread count, and the mattress was too firm.

The room was near 60 degrees and took some time to warm up, we had only one robe in the bathroom. The hotel had been recently renovated in a sparse

modern style...too cold and drab. Anyway, we woke up with backaches and

neck pain from the flat down pillows. We expected more from a high end

pricetag. The Marriott nearby looked much better.

Location and views are beautiful. Newly decorated rooms are terrific. Your elevators will force travelers to go to the Marriott & Embassy Suites. Waiting for the elevator for 10-15 min. or getting stuck in an elevator, which will not move, does not help the visitor stay calm and relaxed. Please spend some money on the elevators to keep your visitors coming back.

I checked in my car with the valet Friday night, and I received my car on Sunday morning with $2,000.00 damage to it.

They absolutely refused to do anything, and took ten days of repeated phone calls to even get a response. Never, ever, go to this hotel.

I never even got a courtesy refund on my dirty $250.00 room.

The room was immaculate. The bed was amazing. The room was clean, well appointed, with great accoutrements. The room service was fast, friendly and they contacted me twice to confirm my order and let me know it was on the way up. The front desk staff was friendly, helpful and knowledgeable. This great experience has led me to recommend the hotel to friends.

This hotel made me feel excited: For the price I paid, the room and the food service were top notch. The bed was the most comfortable that I have slept on in my entire life. I have stayed in many hotels and this one night at the Westin hotel I will remember for many years to come.