Westin St Francis Hotel - Page 3

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Westin St Francis Hotel
Good 6.6/10 95 reviews
335 Powell St, San Francisco, CA 94102
Hotel Class: 4 Stars
Call now to book: 866-898-7540 from Hotels.com
On this page: 95 Reviews

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95 Unbiased Traveler Reviews

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4.6/10
Mediocre
Hotel Review - Posted Jul 15, 06
33 year old woman with a moderate budget, traveling for leisure

The lobby is beautiful but the rooms are tiny.

I am somewhat likely to return to the Westin St Francis.
I might recommend it to friends.
PoorExcellent
Overall value for price
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5.9/10
Okay
Hotel Review - Posted Jul 6, 06
82 year old man with a moderate budget, traveling for business

It was elegant, had good service, and was very accommodating to our special needs. They are very centrally located.

This hotel made me feel elegant: We felt rich due to the plush decor & fixtures.

I am somewhat likely to return to the Westin St Francis.
I would definitely recommend it to friends.
PoorExcellent
Overall value for price
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2.1/10
Awful
Hotel Review - Posted Jul 5, 06
48 year old man with a economy budget, traveling for leisure

A little 'cheesy' feeling. Though this hotel looks impressive from the outside it has a kinda cheese old world feel to it (think crushed velvet) and the staff is not the most friendly.

I am not likely to return to the Westin St Francis.
I would not recommend it to friends.
PoorExcellent
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6.2/10
Good
Hotel Review by a traveler from CA - Posted Jun 15, 06
61 year old man with a moderate budget, traveling for leisure

My wife and I have enjoyed the Westin for over thirty years.

I am very likely to return to the Westin St Francis.
I would definitely recommend it to friends.
PoorExcellent
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1.1/10
Stay Away
member icon The grand view, not so grand
Posted Jun 7, 06 by mcasey, 1 reviews 
22 year old man with a moderate budget, traveling for leisure

Allow me to summarize my review for those uninterested:

It was $270 a night, had a filthy room, a crabby staff, an uncomfortable bed. Don't stay here.

First off, I stayed in "The Grand View" room, which was the best they where offering me at $269/night. My girlfriend and I decided to treat ourselves to a "nice" hotel, and this one had quite a reputation, so we gave it a try. My first impression is when I called the front desk to get directions and I got a rude response. This is not something I would expect of a hotel this expensive.

Keeping in mind the structure is old, the lobby appeared fairly nice. Once I entered the hallway, I suddenly thought I was at Motel 6. Still not convinced I had wasted my money, upon entering my room, I was certain.

The bed was small, it had four pillows, and was very uncomfortable. The condition of the room was poor, it had peeling wallpaper, stains on the carpet, and air conditioning did not work very well. To top it off, the entertainment system is worse than what you would find in some cheap motels. The desk phone did not work. The room was fairly small and unimpressive with almost no decor. The alarm clock was unplugged, and I had to track an outlet down, and plug it and/set it myself.

The view was as good as it is going to get in that area. This was the only positive about my stay, although the windows where very clouded so it was not as good as it could be.

The bathroom had extremely noisy plumbing, the toilet made weird shrieking noises for long periods of time. The bathtub was of less quality than you find in an average apartment. The floors and surroundings of the bath featured dirty, not so well crafted marble.

In the morning I ordered room service, the food was extremely expensive and of low quality. Worst of all, the room service operator was rude, which seems to be the case with all hotel staff. I wanted to make sure the order was correctly taken, and the operator made it very clear she did not want to read the order back.

To give some idea about how uncomfortable I was, I had been up for over 30 hours once I checked in. I could only seem to sleep for 6 hours. They make such a big deal about their "heavenly" *everything* that it seems silly that not only is their bed normal, but much worse than I have ever owned, it was a typical motel bed or worse.

Now at this point I just want to leave, so I checked out. When you check out they do not ask "How was your stay?". This is understandable, and lucky for them they did not.

At this point I feel ripped off. To make matters worse, when I go to get my car, I find out there is another $50 fee for parking. Parking should be free for hotel guests, and this is just a silly amount of money.

Should I be embarrassed to mention the porn is of low quality too?

I stayed at the Radison Miyoko, in Japantown. This hotel room cost me $85, and it was very nice. The bed was ten times better, the TV was better, the room was cleaner and nicer, and bigger. There was a view of their courtyard which is very interesting. I would recommend that hotel.

I am not likely to return to the Westin St Francis.
I would not recommend it to friends.
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4.6/10
Mediocre
Hotel Review by a traveler from Alameda, NM - Posted May 21, 06
36 year old man with a moderate budget, traveling for business

I took the elevator up the new tower the view was great.

I am somewhat likely to return to the Westin St Francis.
I might recommend it to friends.
PoorExcellent
Overall value for price
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1.9/10
Stay Away
member icon Poor service in a good location
Posted May 3, 06 by luna1, 1 reviews 
31 year old woman with a moderate budget, traveling for business

They have extremely bad service and obnoxious employees. If you are looking for a place on a business trip, this isn't the right one. The only good thing is its proximity to shops.

I am not likely to return to the Westin St Francis.
I would not recommend it to friends.
PoorExcellent
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Fitness room
6.5/10
Good
Hotel Review by a traveler from Day Heights, OH - Posted Apr 29, 06
44 year old woman with a luxury budget, traveling for leisure

The hotel was elegant and its staff was very helpful. We enjoyed staying in a downtown hotel. We were treated so well.

I am somewhat likely to return to the Westin St Francis.
I might recommend it to friends.
PoorExcellent
Overall value for price
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8.1/10
Excellent
Hotel Review by a traveler from Westland, MI - Posted Apr 16, 06
56 year old man with a moderate budget, traveling for leisure

The personnel were great. I would recommend to anyone. My room was beautiful. The food was great. The bar service in the bar and room was wonderful.

This hotel made me feel pampered: I felt like I was at home but had someone to do the work for me. It was wonderful the way the staff treated my wife and me.

I am very likely to return to the Westin St Francis.
I would definitely recommend it to friends.
PoorExcellent
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6.2/10
Good
Hotel Review by a traveler from Butztown, PA - Posted Apr 3, 06
62 year old man with a luxury budget, traveling for business

The hotel was nice I had no problems.

I am very likely to return to the Westin St Francis.
I would definitely recommend it to friends.
PoorExcellent
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7.8/10
Great
Hotel Review - Posted Mar 27, 06
35 year old woman with a moderate budget, traveling for business

The hotel was an older building, with a very nice lobby and great service. The rooms were small but nice.

I am very likely to return to the Westin St Francis.
I would definitely recommend it to friends.
PoorExcellent
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7.5/10
Great
Hotel Review by a traveler from Modesto, CA - Posted Feb 24, 06
54 year old man with a moderate budget, traveling for leisure

The hotel is very nice, clean and comfortable. But the employees had a cold attitude toward customers.

This hotel made me feel comfortable: The room was very nice and the food was excellent.

I am very likely to return to the Westin St Francis.
I would definitely recommend it to friends.
PoorExcellent
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10.0/10
Perfect
member icon This hotel is a must stay
Posted Feb 9, 06 by tucsonavinanc, 1 reviews 
54 year old man with a luxury budget, traveling for business

The Westin St. Francis is one of my favorite hotels in any major city's downtown area. It's near everything from Chinatown, to all the best stores. They have great rooms, a beautiful hotel, and great history. I love it!

I am very likely to return to the Westin St Francis.
I would definitely recommend it to friends.
PoorExcellent
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Hotel restaurant
5.6/10
Okay
Hotel Review by a traveler from Chicago, IL - Posted Jan 23, 06
27 year old woman with a moderate budget, traveling for business

I love the beds, they are so comfortable. The shower was also nice, with two shower heads. We had a good view of the water. However, the airport is right there. And you do not have wireless internet connection in your room which is a real pain because you cannot sit in bed and work.

I am very likely to return to the Westin St Francis.
I might recommend it to friends.
PoorExcellent
Overall value for price
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7.8/10
Great
Hotel Review by a traveler from Las Vegas, NV - Posted Jan 6, 06
56 year old man with a moderate budget, traveling for business

It is an excellent hotel, with a friendly staff and superb accommodations.

I am very likely to return to the Westin St Francis.
I would definitely recommend it to friends.
PoorExcellent
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6.2/10
Good
Hotel Review by a traveler from Palatine, IL - Posted Dec 30, 05
65 year old man with a moderate budget, traveling for leisure

The hotel gives impeccable service; they have a courteous and attentive staff; nicely furnished, attractive rooms; and a central location. The Westin St. Francis is a long-time favorite of mine! It's a bit 'pricier' than other chains, but absolutely worth it!

I am very likely to return to the Westin St Francis.
I would definitely recommend it to friends.
PoorExcellent
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3.5/10
Poor
Hotel Review by a traveler from Chicago, IL - Posted Dec 23, 05
28 year old woman with a economy budget, traveling for business

There aren't enough lights in the rooms, and the concierge gave our meeting staff wrong directions. Otherwise, it was fine.

I am not likely to return to the Westin St Francis.
I would not recommend it to friends.
PoorExcellent
Overall value for price
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6.2/10
Good
Hotel Review - Posted Nov 24, 05
51 year old man with a moderate budget, traveling for leisure

This hotel has a great location and service.

I am very likely to return to the Westin St Francis.
I would definitely recommend it to friends.
PoorExcellent
Overall value for price
Check-in process
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6.2/10
Good
Hotel Review by a traveler from CA - Posted Nov 22, 05
54 year old woman with a moderate budget, traveling for leisure

My stay was great at this hotel.

I am very likely to return to the Westin St Francis.
I would definitely recommend it to friends.
PoorExcellent
Overall value for price
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8.1/10
Excellent
Hotel Review by a traveler from New York, NY - Posted Nov 17, 05
42 year old woman with a economy budget, traveling for business

The Westin St. Francis is a gorgeous, historic hotel. The staff was excellent. The rates are high, but I suppose that's standard. Rooms overlooking Union Square are very loud in the evening, but when I complained, my room was changed immediately. It's a lovely place to stay -- far nicer than any cookie-cutter new hotel.

I am very likely to return to the Westin St Francis.
I would definitely recommend it to friends.
PoorExcellent
Overall value for price
Check-in process
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