My stay at the Westin in Key West was a little disappointing. We stayed there for four days and I had to request washclothes twice. The mini bar/fridge was never restocked, bottled water was never restocked (Maybe the Westin doesn't do that sort of thing, once you use it..you don't get anymore.) I tried to book a massage, which the have a big ad for on their website, and could never reach anyone. I would hit the service express button and be transferred to voice mail. Left a message to be called back the first time and even tried to call a second time. Very disappointing since that was one of the main things I wanted to do while I was there.