Westgate Miami Beach Resort

We reserved a 2-bedroom suite because we have three adults and 2 cats (pets are allowed). When we called, we were told the room rate was $159/night. Only upon check-in were we told there was a $50 charge per cat, and a $10 resort charge per day, which, in effect, gives you the right to use the grounds.

On a two night stay, that almost doubles the room rate. The manager said they "sterilize" the rooms after a pet stays in one. Trust me. Our room was never sterilized!

The jacuzzi bathtub didn't work, the in-room coffeeamaker didn't work, the lighting in the "kitchenette" area didn't work, and the staff at the front desk was nasty.

I loved this hotel. Its location was perfect. The beach, pier, pool, and hot tub were wonderful. The restaurant had a delicious breakfast. The room was beautiful! The hotel van service was wonderfully accommodating to our group of six! I would definitely stay here again!

This hotel made me feel secure: I did not feel unsafe ever. I felt like I was safe walking around by myself in the elevator and outside the hotel. There was staff everywhere.

The location was nice enough and the rooms were clean and comfortable. The hotel staff was in some ways less than hospitable and someone made a mess out of our room reservations. The hotel had a game room, which was unsupervised and frequented by rowdy youngsters who may not have been hotel guests. The restaurants in the hotel were very good, which was convenient because we did not rent a car and there was no easy way to get around.

The hotel was fine, the amenities were great. The staff was a little bit robotic. WE wanted explanations of charges and they were either short, rude, or they did not understand. Other than this, the quality was great.

It was very nice. The beach was excellent and the pool area was great.

This hotel made me feel respected: The staff was respectful.