We were in town on business; we returned to our room at 10:30 pm to get a good night's sleep for our 7 am business meeting. We then noticed loud band music playing. At 11:00 pm the band hadn’t stopped; it was so loud that we couldn’t sleep. We called the front desk and we were told that the band should be ending soon. We called again at 11:30 pm and were told the same thing. We called the yet again at 12:00 am and were told that the band would finish "very soon". At 12:25 am, we called again. The music stopped at 12:26 am. But, at 12:27 am the band started up again!
We called the front desk and let them know that we'd not been told about a band playing late upon check-in and that we needed to get up early on business. We were moved to a new room at 1:25 am. After packing and unpacking, we were finally able to get to sleep at about 3:00 am.
The next night we arrived back in our room at about 10:30 pm as we had a business meeting in the morning and needed some shut-eye. We were just drifting off when noise started coming from directly above us. This noise continued for an hour; we called the front desk and were told that they'd check it out. At 12:00 am the noise was still non-stop so we called the front desk. We were then told that there was nothing further that the front desk could do about the noise. We endured another night with no sleep.
We met with the manager and told him the issues that we'd had with our hotel rooms; He told us that he really didn't feel like doing anything to rectify the negative situation. Great customer service, huh? Above and beyond our above experience, be aware that this hotel is right next to the train tracks and that trains go by at all hours and blast their whistles several times! What a disappointment.