This hotel has been undergoing renovations for about 2+ years. We are familiar with the Wailea area of Maui and looked forward to a fabulous resort.
Instead, we were greeted with a temporary tent at the entrance and a temporary registration desk that had a portable disk or cassette player with Hawaiian music on a side table. There is one restaurant and the night we checked it out, there were maybe two tables of diners. The other restaurant closes at 5 pm.
There is one 'general store' in the lobby and as you wander throughout the premises, you get the feeling that Marriott is in trouble financially. Not that they are, but that's the feeling you get.
Unfinished trims, unswept walks, plants that looked unkempt and weirdest of all, there were no areas in which guests gathered, except for the pool area. Our room faced the kiddy pool; it had a tacky water slide that didn't blend into the surroundings.
The Wailea Shopping Mall next door is nice, but there are only 60 or so stores there. The Marriott staff used that mall liberally in promoting things to do.
We 'commuted' daily to Kaanapali and Front Street to see any signs of life. Wailea, where the Marriott is located, is really a residential area, and a nice one at that. Lovely place to live, but for vacationers, it leaves a lot to be desired, unless your hotel is self-sufficient. The Four Seasons, a few doors down is such a place, as is the Grand Wailea. I would stay in either one of those before venturing into the Marriott again.
One example of very poor service: I needed a zipper for a pair of pants. So I called the concierge, expecting them to help. Instead I was told they did not have a tailor on site, and I was given a phone number of a dry-cleaner in town. They didn't offer to call, so I did. The tailor worked from home and the cleaner people would have had to mail my pants to the tailor. I didn't have that kind of time! So after 6 phone calls, a very nice lady gave me some names of local seamstresses. I gave the name of the one I ended up using to the manager. It was strange that they have never done any research themselves.
Did I mention the trims are poorly finished? I snagged a favorite silk top on an edge in our room. The manager was very nice and offered to replace it. Of course, some prices on Maui have doubled since we were last there in 1999. A similar silk top would've cost $250. So I settled for another polyester top costing $150.
I have nothing against the Marriott, but this experience soured us on even considering a timeshare with them. I would hate to have the same group managing our vacation home.