W New Orleans Hotel

I would not recommend this hotel to anybody. The service is horrible. I wouldn't bother booking a reservation because they overbook and your reservation is meaningless. The site makes it seem like they cater to dogs. There is no "dog package". For the dog treats, it is cheap milk bones, not gourmet treats like the W in the French Quarter. Yes its trendy but whatever to their whenever!! I do admit I love the beds.

This Hotel does not deserve 4 stars! There was a stain in the toilet that took two people to clean up. I was afraid to leave anything left out in the room because of the appearance of the staff. There were stains on the towels. I think I was bit my fleas in the bed, I'm glad I didn't get crabs. The pool was not heated... One word for this hotel Gheto!!!!

I waited in the lobby for 2 hours after check-in because the room was not ready. Finally the Consierge intervened and managed to get me into the room, otherwise I think I might still be waiting there. The room was nice but nothing special. The bedding is clearly first rate. It's a little confusing figuring out where things are due to a lack of signage. Twice at the bar, I had to wait for the customer in front of me to receive change because there was inadaquate change in the cash register. The music is thematic and constant, and fortunately I liked it, but it was obvious that it was repeating after a while. I just didn't buy the trendiness they are trying to sell.

Decoration of the rooms are so refreshing, but service was terrible. They lost my car and finally found it somewhere near the hotel and couldn't find the keys. We need to call the rental company and they sent another car. First day they forgot to wake me up at 7:15 and their clock wasn't working.. I told that to the hotel manager. He wrote a $50 off voucher to their restaurant and nobody fixed the clock. I am surprised by the awfulness of the service here. Service is the most important not some fancy decoration or words in this kind of business.

I liked the vibe and the room decor. I did not like the lighting, it was poor.

This hotel made me feel extravagent: I liked the lobby and the front desk area. The furnishings also made me feel extravagant.