W Los Angeles Westwood Hotel

Did not advise that the hotel was being refurbished when reservation made.

Old rooms in need of refurbishment. Very run down.

New rooms not particularly well fitted out. No baths, bathrooms badly fitted out, no soap tray, poor lighting etc etc.

Parking $31 per day.

Staff inconsistent some helpful and some not.

Very crowded and noisy in evening.

Hotel does not really care about its guests; one afternoon pool area closed as they had sold it for a private function. Another afternoon used to host an event and hence was very crowded and noisy.

Worth avoiding as overall it is priced as a luxury hotel... but does not really perform.

This hotel had a great location and a gorgeous room. The noise was disturbing and the air conditioning unit in the room was not functioning.

This is a first class establishment.

This hotel made me feel welcome: Beyond the usual, I did not have to ask for anything. They seemed to anticipate their guests' needs.

I thought everything was professional.

I really enjoyed the clean rooms and the excellent service.