Valley River Inn WestCoast Hotel

The service was outstanding. The employees were intent on making the guest feel welcome and comfortable. The food was excellent. The room was more than adequate and comfortable .

I was up in Eugene for my cousin's graduation from the University of Oregon. I was only at the hotel from late Friday night until Sunday morning. When I got there it was easy to get to my room and check-in. The room and bathroom were both clean. We had a view of the pool which wasn't anything special. After the graduation on Saturday I utilized the hot tub which was in an indoor complex but was still nice and clean. A nice thing about the hotel is that if you are on the third floor you have access to a special room that serves breakfast, they made very good waffles, and had cocktails in the evening all included in the price of the room. On Sunday they had a buffet that was really good and the restaurant, which is right on the river. It was a great last meal of the trip. The hotel will not blow you away with its luxury, but it is very nice especially for a short weekend.

The people were very warm and made you feel welcome. The service was excellent. On a Saturday, the toilet in my room would not stop running. I called the desk, and two maintenance people were there in less than 5 minutes and took care of the issue. That's service.

It was not a particularly bad room but it certainly did not live up to the wonderful images advertised. The bathroom did not include a traditional tub and shower combination but simply an industrial stand alone shower. The living area was much smaller than portrayed and we were disappointed to have been placed on the ground floor. However, the service agents were very pleasant and the breakfast was quite good.

From the very beginning this was a horrible experience. We came to visit from California (I guess were just used to great hospitality from "destination" locations). The place seemed dark and the staff was unknowledgeable and downright rude.

We made the mistake of dining at Sweetwaters the first evening. The service was bad, the food was terrible. It made me ill paying $25 for a salmon fillet that had the consistency of a shoe, and three green beans. My husband was brought the wrong entree.

Upon arriving in our room we both felt like we had been ripped off. There was garbage in the halls that was there our entire stay, and our room felt outdated and dark. We wanted a place with a pool but I didn't feel comfortable using it. It just seemed dirty. I wonder how the management can sell this place and sleep at night. $139 a night? Are you kidding me? I would have still felt ripped off if I had only paid $1.