Valley Brook Inn and Cottages Hotel - Page 1

WE HAD NO PROBLEMS AND WE BOOKED FOR 2008 AGAIN . wHEN A PROBLEM THEY FIXED IMMEDIATLEY. tHANK YOU FOR A WONDERFUL VACATION WITH FAMILY

Not happy. After researching hotels near Ellenville over the internet, I found the Valley Brook Inn. I was returning for a High School reunion and since a couple of other mates were coming up without family, I thought getting a 2 room, 4 bed cottage would be a fun way to hang out for the weekend. When we met at the cottage, I was totally embarrassed for making the arrangements. The heating for the room was provided via 2 small plastic plug in heaters. That wouldn't have been all that bad if the circuit breakers did not flip every ten minutes. I think it is safe to guess that the electricity was not professionally handled since half of the outlets were upside down. All said, we did not have heat for a couple October upstate New York nights. One of my friends arrived before me and checked into the room. That was the last sighting of an employee from the Valley Brook Inn. The first night, when I went to the "reception" area to complain about the heat, there was no attendant to assist. The shower was miserable. A trickle of water that was impossible to get to a good temperature. No maid service came during the day and I have major doubts about how often the bedding is washed.