It is hard to judge a hotel on a single visit because you have no idea whether your experience is typical. I stay at this hotel every Wednesday evening and have been on nearly every floor (I prefer the 8th and above for the view) and the experience is nearly always excellent. After staying there only a few weeks in a row, one of the attendants (concierge?) behind the desk recognized me. The week previous, I had requested a particular flavor of herbal tea (they used to stock Mighty Leaf tea) and she remembered the flavor (!) and had some sent to my room w/o being asked. When they switched to another brand, (again, w/o being asked) they sent up two bags of EVERY flavor for me to sample. I mean, come on! All the staff are friendly and efficient. I had to stay on a night other than a Wed. due to a snow storm and one of the clerks commented, "It isn't Wednesday. What are you doing here!" They really have made me feel at home there.

My room is always clean and the room service is excellent (leaving diet and health aside - the black angus burger is delicious and very reasonable.) I've stayed at the Omni and the Hyatt and while both are special in their own right, this has become my favorite. Be sure to take a stroll through the building's first and second floor if you visit. I love the design and some of the sitting areas are very inviting.

I read the very long post by the guest who had difficulty with his key card working in the door. I had that experience one time. I went back and forth to the desk a couple of times. To be fair however, the staff did offer to bring new keys up to me after the first time had I used the courtesy phone. I decided to hoof it myself. My 16 yo son happened to be with me this time and "fixed" the problem by blowing into door slot. From then on it was fine and it was the only time I had this problem. Had this been my one and only stay, I too would have had a pretty low opinion of the place.

$ Saving TIP 1: Deals on room can be had through bidding sites. (well under $100 per night!)

$ Saving TIP 2: Park in the IU Med center parking garage and save about $14.