A 1.0 is actually generous. First off my room had ants and when I stated that I was not going to be staying that night(1 hour after arrival) they refused to give a refund of the 2 nights that they had already charged me upon arrival. They eventually agreed to refund 1 night and ended up not only not refunding anything but charging a 3rd night and later on a 4th and 5th! These people are thieves and the rooms have bugs. They should be shut down due to health violations.