We stayed in a 1 bedroom room for 3 nights at a rate of $170.00 per night. ($566.00 total for our 3 day stay.) Within the 1st hour in our room, while sitting on the sofa, we began noticing fleas jumping on and off of our arms and clothing. While sitting on the balcony, we noticed just about every guest walking about the grounds had at least 1 dog. There were a lot of pets here during our stay. During the night, we were eaten up. We have flea bites all over our bodies and we're itching like crazy by the next day. When we reported it to the front desk, all the rep did was make note of it and said that in his 2 month employment there, this was the 1st time he's ever heard of a flea problem. It's also worth mentioning that they have extremely stiff and punative penalties for cancellations and early check outs.
When I returned home from vacation and went back to work itching like mad (for over a week) everyone was astounded that such a reputable "high-end" hotel would a)have such a problem and b)not care what their guests had to endure as a result of the condition of their facility. The more I thought about it, and the longer we itched, the madder I got.
As a courtesy, I emailed the hotel management with an explanation asking them to contact me at their convenience. Several days went by with no reply or phone call. I called them today, and their response to my experience was that I had a no-pet room, and they would be happy to give me a discount on my next stay. Basically, in translation, they called me a liar by saying I had a pet-free room, implying that the room must not have had fleas, but they were willing to passify me with 10% off if I'm stupid enough to pay that kind of money again for a "flea bag motel". That is insulting, and in no way is it customer service, or even a semblence of concern.