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Tuscany Suites & Casino

3 Stars
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255 East Flamingo Road (Downtown)   [edit info]
Las Vegas, NV 89109, United States +1 877 887 2261 www.tuscanylasvegas.com - see rates
Check-in time: 3:00p    Check-out time: 11:00a
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Enjoy the beauty of Italy in Las Vegas, the most exciting city in the world. The Tuscany Suites and Casino, an all-suites resort with 600... more »
 
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Hotel Review

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1 out of 1 people found this review helpful
Horrible customer service!!! – Posted Sep 13, 2009
by estuteobserver  (1 reviews)
   
         
Horrible
traveling with a moderate budget, traveling for leisure

I found the hotel staff, especially the front desk to be rude, spiteful, and lacking in BASIC customer service skills. I was with a large group staying at the hotel and if I owned this hotel i would be grateful that a convention of over 800 people wanted to stay in my hotel and I would make sure they knew how happy I was to accommodate them. Our group rate of $99. per night wasn't a bargain by any stretch but lets do the math...99.00 multiplied by 800 = 79,200.00 multiplied by 5 nights = $396,000.00 and of course there is no accounting for money spent at the casino, restaurants, bar, etc. If I could go back in time I would stop my group from going there! The front desk staff at this hotel is a good lesson in how NOT to treat customers. Any good things are simply outweighed by the staff's horrible service.

Was this review helpful?   Yes   No Comments (2) – 0 by hotel rep
guest: member121082 – Posted Sep 27, 2009
the group probably got a rebate, I am glad I did not stay at TUSCANY I was there for the sameevent,I found many of the attendees to be a bit stuck up! so I did not attend any more events after the "NON" welcoming party I attended!I plan to stay next week I got 3 nights for$75 tax included and some perks. Later on I will post my opinions of a non event atmosphere!that may have set the tone for the staff
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