Tropicana Resort Hotel Resort - Page 1

This hotel is deceptive so beware. My boyfriend and I decided to spend an overnight at the Tropicana and to make a long story short, the reservationist sounded oh so sweet on the phone. However, when we got there were a list of rules we were to sign. The first rule was there are no pets allowed. That is fine, but what I can not understand is why a couple had their pet ferret in the room with them. I would not have believed it myself if I had not seen it at the check out desk. Hey, if I am going to be in a room with pet hairs pleases let me know ahead of time before I pull back the covers. Why is it that these folks did not have to abide by the number one rule? If it happened this once, it has happened before. Secondly, they fail to tell you as they are making reservations that the parking is not on the premises. Now I would think that is important enough to tell the customer. The hotel parking lot fits only 6 cars, never mind that the other 20 (+) guest have to park in a dilapidated parking lot be hind a subway shop. You are not able to see the parking lot from the hotel, so it is not suggested that you bring a nice car. After coming back from dinner and not able to find any parking in their 20 car lot (never mine that the hotel accommodate over 150 people), we observed several policeman conducting business with the nearby hoodlums hanging at the parking lot. It is not a place where you would want to leave a very nice car. Not too mention it is a block away, so if you have an elderly person, pregnant, or anyone who is not able to walk for a specified length of time - your best bet is to drop them off at the front door. We will not mention if you are there in the dead of winter, you'll just have to sacrifice and freeze your buns off. We talked with the front desk clerk, along with several other guests and we were talked to disrespectfully. It was apparent that this takes place all the time because the front clerk was so candid about doing nothing. And forget about any reimbursements either. Secondly as we were walking to our room, I could not figure out why the hallway floor leading to the rooms was leaning at an angle. We turned the corner and waited for the elevator. There is only 1 elevator that is supposed to suffice a 7 floor hotel. You can imagine that we waited 10 - 15 minutes just to get to our room. Check out was interesting too. Everyone was attempting to make the 11:00 check out at the same time to catch the elevator. You can be sure you will miss the check out if you wait for the elevator. A second option is the stairwells, which not only seemed decrepit, but it is not a place a female would want to venture, even if it were for exercise alone. Thankfully I didn�t take the stairs because I was later informed by a guest that someone had urinated in the stairwells. Just as we got to our room, overhead of our doorway was a rusted over hang that appeared that it would fall at any given moment and so I cringed every time I went in and out of the room. As I talked to one of the frustrated guest, she informed me that when she arrived to the hotel, which is after 3:00 pm for check out), her room was not even made. After travelling over 200 miles, she was forced to leave her room while the maid got her room ready. I�m still trying to figure out why they even gave her a room key if the room was not ready. At night we waited nearly 15 minutes for the front desk to return to the front desk. Apparently she had went out to get a snack and the front desk was left unattended while several customers were staring at each other attempting to figure out what type of operation were they running there. But back to the parking, if you can not find a place to park you have to pay an extra $10.00 to park at the Howard Johnson next door, which has ample parking and more secure. But then again one thinks, why anyone should have to pay to park when we are spending $180.00 a night at the Tropicana. This is what they fail to tell you when making reservations. Yes we want your money, but there is no customer service for you. I along with over 10 guests had to use this option. This was not a choice, it was either take your chances with the parking lot with strange people lurking around and constant police activity (besides, it was full anyway) or spend $10.00 for 24 hours next door at the Howard Johnson. Trust me you are better off reserving a room at any other hotel, where you can park for free and at least see your car and have a shorter walk trip. Later on we were informed by one of the workers that the owner of the hotel was written up in the newspapers because of bad business practices. Needless to say, if you can see how the customers are treated, you know this guy is a bad business manager and you have just been warned. My final conclusion, if you ever make reservations at a hotel, ask if they have parking, then ask if the parking is on the premises, then ask if there is ample parking spaces for guests and if not what is the fee to park else where. You see, my point is that you should not have to ask these questions when making a reservation at a hotel, these should be automatically assumed, and if not, the hotel personnel should warn you.

Cheap in every way. You get a bit less than what you pay, and you don't pay much at all. The tiny pool is on the sidewalk, parking across the street, old uncomfortable beds. Not a place to treat for family nor is it good for romance. Forget about room service, and the breakfast is a scam.

The location is great, the rooms are spacious, otherwise this hotel would get less than a 1.

I took my kids for a weekend getaway to virginia beach. We stayed at Tropicana Hotel in an oceanfront room. The view was fantastic. The hotel is on middle of the boardwalk strip and close to everything. The room was clean and very spacious for me and my three kids to spread around. We had a great time. They also had a pool so when we were tired being in the sand and hot sun, we lounged out by the pool. Nice place with down to earth people. Will go back!

I don't have time to tell you everthing that is bad about this hotel. The only thing that was good was the price at the time, but i see now why the price was so cheap. Do not waste your time and do not ruin a vacation staying at this place, spend the extra money and get another hotel you will thank me. I would rate this hotel less than a 1 if I could.

At no time when we made our reservations were we told the hotel was under MAJOR renovation...every floor had rooms undergoing complete remodeling with drywall leaning against hall walls and drywall dust everywhere! Upon checking into our room we were very excited...we had paid top dollar for a penthouse suite...our room had a king-sized bed, large screen TV and heart shaped hot tub. We noticed that the floor was damp upon arrival but thought that was probably due to previous occupants getting in/out of hot tub. However, once we got into tub it became apparent that the tub was leaking onto the floor... after walking thru literal puddles of water thru out the night we requested another room. We were moved next door. In the new room, the TV would not get a clear picture (supposed to have cable), the remote control would not work and in the hot tub only three out seven jets were working. In addition we both hit our knees on the end of the bed... the post were missing and the bedspread was covering up the end which stuck out about two feet.... very dangerous. Floor to the adjoining wall from previous room was wet. Had to run water for almost 15 to 20 minutes before we had hot water. Upon leaving we were stuck in elevator for 20 minutes...couldn't open or close doors and would not move at all. When we finally arrived at the front desk, we told the owner all that had happened; who acted like it was all not a big deal. When we finally confronted him that he did not seem to care about all that had happened during our two-day stay... he gave us $60 off our $300+ bill. This was by far the worst place we have ever stayed and the customer service leaves much to be desired. Obviously it is only about the money not the customer satisfaction.