Tropicana Express is Laughlin*s premiere destination for gaming- entertainment and fine dining. Voted *Best Hotel* and *Best Fine Dining*... more »
Tropicana Express is Laughlin*s premiere destination for gaming- entertainment and fine dining. Voted *Best Hotel* and *Best Fine Dining* by locals in the tri-state area- the 1495 room resort features a variety of newly renovated rooms and refurbished suites. New rooms feature cozy triple sheeting- new amber- and wheat colored carpet- contemporary white shutters- satin nickel faucets and fixtures- and granite countertops /Casino Tower only/. All rooms have available high-speed Internet access. Amenities include covered parking- complimentary valet- heated outdoor pool with cabanas and spa- three party suites and meeting spaces. The casino features 53000 square feet of gaming excitement with over 1200 favorite reel and video poker machines- table games including Blackjack- Roulette and Craps- Texas Hold*em poker- as well as a Sportsbook. Award-winning restaurants provide a variety of dining experiences. Voted *Best Fine Dining* year after year- The Steakhouse features steaks and seafood with table side salads in an elegant setting. Tularosa Cantina is known for its fresh New Mexico cuisine and warm cozy atmosphere. Passaggio Italian Gardens features authentic Italian cuisine including fresh pasta and sauces- pizza- steak- seafood and chicken. Tropicana Express also offers an exquisite buffet- 24-hour dining in Carnegie*s Dining Car and sushi at Minato Sushi at Eclipse Bar. The American Heroes Pavilion Theater hosts big name entertainment with top-notch comedy acts and musical entertainers. Follies Magnifique- a new topless revue show inspired by the long-running Las Vegas stage show Folies Bergere- is sure to wow you. In the afternoon and evening you will find a live band playing your favorite music in Caboose Lounge where there is never a cover or minimum. All this is yours at the Tropicana Express conveniently located in the heart of Laughlin.
Orbitz
43 year old with a luxury budget, traveling for leisure
We checked into a room that had not been cleaned from the previous occupants. Calls to the front desk and housekeeping only resulted in half hearted responses. We were passed from person to person and through different departments just to request to have the room cleaned! We explained that we were traveling with elderly parents and needed to have a room in close proximity. We were told that the room would be cleaned as soon as possible so we gave them at least 3 hours but the room was still in the same condition. It was getting late in the evening and we wanted to rest and unpack after a long road trip. I once again called to housekeeping and the front desk and was told that the room would not be cleaned until the next day so they would have to give us a room on another floor. We were also told that the room would be put on hold for us so we could move in on the next day. Well the next day came and we were ready to check in to the room. We were told that there was no way of knowing if the room was ready and that we would get a call back in 5 minutes. The call never came so I had to call repeatedly to the front desk and housekeeping. I was finally told that the room was given to another couple for a 4 night stay. To add insult to injury, all of the people we spoke with seemed generally uncaring and downright rude. Not one person apologized for the inconvenience. It is nice and wonderful that the hotel did some remodeling in the rooms but they need work on their customer service and attitudes!
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