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Tropicana Express

3 Stars
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2121 South Casino Dr   [edit info]
Laughlin, NV 89029, United States +1 702 298 4200 www.tropicanax.com - see rates
Check-in time: 2:00p    Check-out time: 11:00a
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Tropicana Express is Laughlin*s premiere destination for gaming- entertainment and fine dining. Voted *Best Hotel* and *Best Fine Dining*... more »
 
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Hotel Review

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WHERE IS CUSTOMER SERVICE WITH A SMILE NOT HERE – Posted Sep 27, 2009
by macho16  (1 reviews)
   
         
Horrible

We arrived on a Sun, it took 45 min for our luggage to arrive in our room bell desk called us 3 times before it arrived. Went down Mon. morn for coffee walked up to the eclipse bar where 2 waitresses and a bartender were standing reached for a cup and had the waitress put her hand on my arm to stop me from getting a cup while the bartender yells out coffee is"nt free it"s $2, I told them I was more than willing to pay for my coffee but I was not willing to be touched or yelled at. Made a written complaint with no response. We took the shuttle to the outlet store, my mother is 85 and uses a walked,no help from the pickup driver I loaded and unloaded the walker helped my mother get out of the van while he sat in his seat. While leaving we decided to take our luggage down ourselves had employee stand between the doors and watch us struggle to get through to the other side. NEVER DID A WAITRESS SMILE. The only good thing was the buffet and under the stairs deli has wonderful coffee.

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