We arrived on a Sun, it took 45 min for our luggage to arrive in our room bell desk called us 3 times before it arrived. Went down Mon. morn for coffee walked up to the eclipse bar where 2 waitresses and a bartender were standing reached for a cup and had the waitress put her hand on my arm to stop me from getting a cup while the bartender yells out coffee is"nt free it"s $2, I told them I was more than willing to pay for my coffee but I was not willing to be touched or yelled at. Made a written complaint with no response. We took the shuttle to the outlet store, my mother is 85 and uses a walked,no help from the pickup driver I loaded and unloaded the walker helped my mother get out of the van while he sat in his seat. While leaving we decided to take our luggage down ourselves had employee stand between the doors and watch us struggle to get through to the other side. NEVER DID A WAITRESS SMILE. The only good thing was the buffet and under the stairs deli has wonderful coffee.

We booked a room in the Casino Tower (no kids!) overlooking the pool or pool area. They gave us a room in the Promenade Tower with a view of the 3rd floor of the parking garage. Everyone who drove around the garage thought they were re-enacting a

THE ROOMS ARE NO WHERE NEAR THE ONES ON THE WEB SITE, NO NEW FURNITURE-CARPETS-BLINDS- ECT. ROOM 1669 THE EXPENSIVE PALOR SUITE WAS DIRTY, POOR OLD CHIPPED FURINTURE OLD 19 IN. TV AND AN OUTRIGHT SLUM.

NOT WHAT IS SAID TO BE WHAT THEIR ROOMS ARE. D

I called the gift shop (long distance call) on Monday, September 15, 2008 at 5:25 p.m. PST. After trying several times to explain to the woman who answered the phone (she spoke very broken English with an Indian-type dialect) that I would like the...

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THINK TWICE BEFORE TRUSTING ANYONE FROM THIS CASINO!! WE ACTUALLY HAVEN'T STAYED HERE SINCE IT WAS RAMADA, SO WE THOUGHT WE'D TRY IT ONE LAST TIME, AFTER HAVING COMP ROOMS AT AQAIRIUS WE GAVE THEM UP TO GET A SPA TUB ROOM & A PILLOW TOP MATTERSS (AS THEY ADVERTISE FALSELY THAT IS!)ONLY A FEW ROOMS HAVE PILLOW TOP'S ETC. WE WERE GIVEN A SMALL DISCOUNT RATE FOR THE SPA ROOM. THE GUY ACTUALLY LIED TO US TO GET US HERE, IT WAS REALLY A REGULAR ROOM WITH A OLD BED ETC. WHEN WE READ THESE REVIEWS WE SAW THAT HAPPENS ALL THE TIME. WHEN WE CALLED TO DOUBLE CK ON THE ROOM THEY SAID WE WERE NOT BOOKED FOR A SPA ROOM. AS WE TOLD THE VIP MGR. SO SHE SAID SHE WAS MGR ANAETTE WHY WOULD WE CANCEL COMPED ROOMS TO PAY FOR A REG. RM? SHE WAS WAS EXTREMELY RUDE, NASTY & IRATE!! SHE SAID" WELL THEN GO STAY AT AQAIRIUS!! SHE SHOULD NOT BE IN CUSTUMER RELATIONS SINCE SHE CAN NOT CONTROL HER TEMPER! SHE ALSO SAID THESE REVIEWS ON LINE "ARE ALL STUPID POLITICS." WE WILL NEVER STEP FOOT IN THIS CASINO EVER AGAIN!! WE WOULD ADVISE ANYONE WHO IS THINKING ABOUT IT TO TRULY READ ALL OF THESE REVIEWS & PLEASE DO NOT GIVE THEM ONE PENNY OF YOUR HARD EARNED MONEY!! SINCE THE MANAGEMENT ALLOWS THEIR PEOPLE TO LIE & BE RUDE TO POTENTIAL CLIENTEL!! DON'T BE A SUCKER AS WE ALMOST WERE!!!

We found our room to be filthy the bedding was not changed! the sink and basin was very dirty, our floors were not vacumed. under the bed skirt was dirty klennex and chewed up sun flower seeds. the room had not been dusted, the hallways were disgusting. we had a double room with 1 set of towels for 3 people.2 cups no soap and fingerprints everywhere, there was even a dirty toilet and womans product by the garbage! YUK I was very disappointed.

They have sent me several offers and when I call to use them, I always get a rude person who tells me they cannot fulfill my offer for one reason or another. Also, my husband and I have stayed there and everyone from front desk clerks to the bartenders and waitresses are very rude! I guess the management is living in a closet and not aware of all the competition around them or they would "clean house" and get some quality employees.

We checked into a room that had not been cleaned from the previous occupants. Calls to the front desk and housekeeping only resulted in half hearted responses. We were passed from person to person and through different departments just to request to have the room cleaned! We explained that we were traveling with elderly parents and needed to have a room in close proximity. We were told that the room would be cleaned as soon as possible so we gave them at least 3 hours but the room was still in the same condition. It was getting late in the evening and we wanted to rest and unpack after a long road trip. I once again called to housekeeping and the front desk and was told that the room would not be cleaned until the next day so they would have to give us a room on another floor. We were also told that the room would be put on hold for us so we could move in on the next day. Well the next day came and we were ready to check in to the room. We were told that there was no way of knowing if the room was ready and that we would get a call back in 5 minutes. The call never came so I had to call repeatedly to the front desk and housekeeping. I was finally told that the room was given to another couple for a 4 night stay. To add insult to injury, all of the people we spoke with seemed generally uncaring and downright rude. Not one person apologized for the inconvenience. It is nice and wonderful that the hotel did some remodeling in the rooms but they need work on their customer service and attitudes!

The beds were horrible, the bathroom was worse, the toilet seat was cracked and whatever was in the bottom of the shower needed removed. They have bellmen, but apparently they don't know what their job is. stay somewhere...

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The best part of my getaway, was coming home. This hotel had the ugliest rooms, I had to be changed twice and then finally had a semi decent room and I had to put up with a non working restroom. Which I called every day to complain...

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