Treehouse Point

We were unfortunate to check in during a record heat wave in the Seattle area with highs in the 100F degrees. Although the room was beautiful, it was on the top floor with only one weak ceiling fan (and the owners were running the washer/dryer right next to the room, which only added to the stifling heat). Even with all the windows open, my toddler didn't fall asleep until well past midnight because of the heat. When we left just after 8AM the next morning to sight-see, no breakfast had been put out. When I called the owner the next morning to ask if we could check out that day due to the heat and still receive a refund for the remaining 2 nights we were supposed to stay there, he agreed.

We had to return to pack and remove our things (and upon our return, noticed some food had been put out for breakfast at some point). Once we had checked out, the owner reneged on his word and said he would only refund us for one night and charge us a full night as a cancellation fee. He also accused us of having our dogs in the upstairs room (which is ridiculous because our senior dogs cannot do stairs and there are plenty of stairs to get to our room).

I did bring in our dogs just inside the side door of the Main Lodge while we were eating dinner. They never moved more than 5 ft. from the door and simply lay on the concrete floor just inside the door, panting. The temperatures were well over 90F outside (even at 6PM) and the General Manager Russell had seen the dogs and not asked me to move them back inside the car (we'd been on a road trip for days). The dogs left right after dinner to go with my husband and son who were staying elsewhere- so that my friend and I could catch up and have a mini Girls Escape (although our toddler girl did remain with me).

Even putting aside the ridiculously small amount of liquid hand soap in the bathroom (which we quickly ran out of and had to dilute with water to "stretch"), for $200 a night, one tends to have higher expectations for service than the comment from the owner Pete Nelson that his place was probably "too rustic" (his words) for us. No "I'm sorry- how can we make things better? Can we bring in more fans?" or "More soap is not a problem; sorry about that oversight." or simple, clear info such as "We only serve breakfast from 9-10AM."

I've travelled all over the world (including Vietnam, Mexico, etc.), camped on beaches, etc. and "rustic" is NOT how I'd describe Treehouse Point. Frankly, we wanted to love the place which is why we were so disappointed and dismayed at our experience. "Shallow" is a better description. Gorgeous on the outside, but lacking where things really matter. The soap