TownePlace Suites by Marriott Miami Lakes

Twice during our stay they totally forgot to service our room. By the time we came home to discover this, the housekeeping staff had gone home. The first time they moved us to a handicapped room, the second time we didn't say anything as it was our last day and we were leaving very early. When we told the staff, nobody came to our room. They tried to tell us that it was normal to have no clean towels, or the bed made, when the letter on the refrigerator spoke specifically to their refresh policy of only doing light service, rather than a full clean. After the first occasion of coming home to a dirty room, we spoke to the desk staff, and they ensured us that a Y was checked in our profile, and we would have our room refreshed every day. The first time it happened we tried to call Marriott customer service to go to another hotel, they refused to help, and refused to put us in touch with a supervisor. We will never stay there again.

What a tight ship they are running! I travel 90% of my work time and I have stayed in good and bad hotels. I am always amazed at how a large chain hotel can screw up their main line of business. This hotel is not among those. They are among the best that I have experienced for an extended stay.

This hotel is a great value. But there was some noise, and the continental breakfast was limited. The staff was very helpful.

I loved it. I would be visiting more if it were a bit more convenient.

This hotel made me feel secure: There was security at the entrance of the buildings.