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Toll House, a Larkspur Collection Hotel

3 Stars
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140 South Santa Cruz Ave.   [edit info]
Los Gatos, CA 95030, United States +1 408 395 7070 www.tollhousehotel.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Nestled at the base of the majestic Santa Cruz Mountains, the Toll House Hotel captures the charm and ambiance of historic downtown Los... more »
 
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Hotel Review

1 of 16 reviews
 
Disappointed – Posted May 07, 2008
by luxurytraveler  (1 reviews)
   
         
Horrible
49 year old with a luxury budget, traveling for leisure

This hotel does not state a time for cancellation only that "cancellation must be 24 hours prior to your arrival". Most hotels allow cancellation up until 6:00 pm. Due to a change in travel plans I called at 5:10 pm the day prior to our planned arrival, and was told that the room needed to be cancelled by 3 pm that day to avoid a charge. The staff was very unaccomodating. I am astounded that a hotel of such a caliber would have such an obtuse cancellation policy. There are many nice hotels to stay at. My advice is to find one that wants to keep customers happy. We travel quite frequently and will not be taking our business to the Toll House. The message is clear: screw the client over any way possible.

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