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Toll House, a Larkspur Collection Hotel

3 Stars
 
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140 South Santa Cruz Ave.   [edit info]
Los Gatos, CA 95030, United States 1-408-395-7070 www.tollhousehotel.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Nestled at the base of the majestic Santa Cruz Mountains, the Toll House Hotel captures the charm and ambiance of historic downtown Los... more »
 
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average guest rating 3.2 out of 5

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Sort by:   newest   best   worst 1-10 of 12 reviews

Very helpful staff in finding a cigar – Posted Sep 13, 2008
   
         
Good

Very helpful staff in finding a cigar shop open at 8:30 at night.Room decor was warmed-over Ramada. Great location close to the highway in a lovely little town with tons of restaurants. Quiet, comfortable. Lots of parking. Helpful staff.

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Great location. great people. simply – Posted Aug 26, 2008
   
         
Excellent

Great location. great people. simply met all needs plus.No on demand movies or ability to select information. Love to stay there again.

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Great location.Did not have kitchen. I – Posted Jul 17, 2008
   
         
Excellent

Great location.Did not have kitchen. I enjoyed my stay at this hotel. It was clean, comfortable and the staff was friendly. The location was great, right downtown with convenient walking access to shopping, restaurants and parks.

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A lovely, quiet, comfortable hotel – Posted Jun 26, 2008
 
         
Excellent

A lovely, quiet, comfortable hotel within walking distance to wonderful cafes, shopping, and restaurants. There is a beautiful mountain view. Only 20 minutes from San Jose airport. We would definitely go again.

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About 10 of my family stayed here for a – Posted Jun 12, 2008
   
         
Good

About 10 of my family stayed here for a members wedding at the Opera House. Karen at the front desk went way beyond to help us with all sorts of things we needed. The restaurant was very good especially the Sunday brunch. We had a nice large room....

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Disappointed – Posted May 07, 2008
by luxurytraveler  (1 reviews)
   
         
Horrible
49 year old female with a luxury budget, traveling for leisure

This hotel does not state a time for cancellation only that "cancellation must be 24 hours prior to your arrival". Most hotels allow cancellation up until 6:00 pm. Due to a change in travel plans I called at 5:10 pm the day prior to our planned arrival, and was told that the room needed to be cancelled by 3 pm that day to avoid a charge. The staff was very unaccomodating. I am astounded that a hotel of such a caliber would have such an obtuse cancellation policy. There are many nice hotels to stay at. My advice is to find one that wants to keep customers happy. We travel quite frequently and will not be taking our business to the Toll House. The message is clear: screw the client over any way possible.

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First time I stayed: room was quiet, – Posted Apr 10, 2008
   
         
Mediocre

First time I stayed: room was quiet, had refrigerator and microwave. No coffee the last day. Second time: a throbbing noise all night long; no frig, no microwave. Two coffee packs the last day.

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The cookies are delicious but... – Posted Jan 17, 2008
   
         
Okay

Rooms well maintained, quiet, nice amenities in the rooms. Many rooms have balconies or pleasant views. Signature cookies every evening are better than your Mom's. Happening bar and upscale but way overpriced restaurant are perfect for...

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good competition for motel 6 – Posted Dec 19, 2007
   
         
Mediocre

it was $150 over priced. obviosly freshly remodeled the remodling job was done by some one's brother-in-law as opposed to someone who knows what thet were doing. The room service took 50 minutes. My wife only found two things that she liked: the ...

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I was treated quite rudely upon arrival – Posted Sep 07, 2007
   
         
Mediocre

I was treated quite rudely upon arrival with my husband and toddler.

There was two front desk staff and they were busy chatting away

and ignored me at first then later when I was helped got quite rude

like it was my fault they...

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