I stayed at Windsor Suites, Philadelphia, PA. and checked in Jan., 2008 an unfortunately I checked out 2 days later (suppose to be a 5 day business trip) because of problems at this hotel.

On Tuesday night I returned to my room to find the door to my hotel room ajar (propped open). I immediately told the front desk. They did not check the room but just said “Sorry”. No offer of compensation was made. I asked to speak to a manager the font desk told me no manager was on duty except her who was a supervisor. She could not do any thing. I would have to talk to James Brown the general manager in the morning. The front desk called me latter that night again said sorry and explained that it was a senior house keeper. They were upgrading the dishware and the housekeeping supervisor is the one who left your door open. It was not done in normal cleaning. I was given the assurance this would not happen again. No compensation offered.

It is hotel policy not to put night chain or flip lock on the door. The manager said they do not have them but if I wanted one he would install one. He did have one installed on my door right away. But would not and did not see any need to compensate me for the lack of security in the building and screw up by your staff.

In the room it says 100% customer satisfaction guaranteed. One of my other business associates has a dead bolt on his door that does not work. He has no way to properly lock his room. He told the front desk the first night and it is still not fixed after 5 days. My other business friend does not have a lock on his sliding glass door. Another business associates had his roof leak because of the old leaky and rusted out pipes in the building. The walls are paper thin. I can hear every word of both my neighbors’ telephone conversations. I have tried to contact the management company that owns the hotel but they too do not see the need to respond.

This is the cheapest hotel around and the hotel don’t care what people think because they know because of the price many other people who will fill the vacancies. I always say you get what you pay for. This was not my choice of hotels.

I will not stay in Windsor Suites again for any reason. I have moved out to another hotel which is much better. I just looked online for reviews of the hotel and they were not glowing, that’s for sure. Other people online have had various problems as well with the Windsor Suites as well. Now the management is trying to blame the whole thing on me.