The Wigwam Resort and Golf Club Resort - Page 2

I recently stayed at this resort on my honeymoon and I have to say that the staff there is very incompetent and didn't listen to me when a situation with billing arose. I pre-paid for my trip through a travel agency and the staff at the Wigwam charged me for 2 nights anyway. When I checked in, they had me down as leaving 2 days earlier than my actual planned departure date. I told them that I had documentation that the vacation was prepaid, but they assured me that everything was taken care of and that I would check out at my planned time. Well, they definitely "took care" of me alright. They charged me for 2 additional nights! I went to clear this up when I checked out, they assured me that everything was OK and that my card would not be charged, wrong! The incompetent staff again failed to deliver what they promised! I came home to find a charge on my credit card. Now after 3 weeks of contacting them on the phone, and of course, more promises, I still haven't gotten a refund of my money! Watch out for this resort!