The Whitehall Hotel remains a landmark destination in downtown Chicago, offering a very European sense of grace and grandeur. Thanks to... more »
The Whitehall Hotel remains a landmark destination in downtown Chicago, offering a very European sense of grace and grandeur. Thanks to meticulous restorations. In perfect harmony with the old world charm are modern conveniences such as a fitness center and 24-hour room service. In-room features include three multi-line telephones with voicemail, personal computer capabilities, and a fax machine. Step outside and you'll find that the hotel is ideally located in the heart of the Gold Coast, nestled amid the Magnificent Mile's shops, restaurants, theaters, entertainment, and the business district. The Whitehall Hotel, Downtown Chicago's Truly Independent Boutique Hotel, proudly and successfully endures the test of time. The hotel will exceed your expectations and invite you to explore The Whitehall Hotel today.
Orbitz
33 year old with a luxury budget, traveling for leisure
It's located in the magnificient mile. The rooms are big with a very nice decoration that makes you feel at home. The service, the staff and the bar downs stairs makes the best hotel to stay in while you are in Chicago.
... due to staffs inability to deliver
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Posted Nov 04, 2008
by ImSpecialKay
Mediocre
pros: Beautiful Decor, quality updates throughout - doesn't make-up for inadequate staff... due to staffs inability to deliver roll-away bed in a timely manner... ... we requested a roll-away in our reservation. I confirmed the need for a...
The room was small and the was bathroom
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Posted Jul 26, 2008
by Janet
Good
The room was small and the was bathroom tiny, but it had everything we needed. The bed was incredibly comfortable. The location is excellent, a block off of Michigan. The affordable price ($159...
42 year old male with a luxury budget, traveling for business
The problems started a check-in. We reserved a double-bed room with a view. Did the reservation directly through their web site, guaranteed with a credit card. When we arrived we were told there were no such rooms available.
They "upgraded" us to a king-only room with more space, and they did give us a decent discount for the trouble. However instead of a John Hancock building view we had a crappy view of the alley/valet parking area behind the hotel. We get to the room and they hadn't completely cleaned it. The bed was made, but a newspaper from yesterday was there along with food wrappers and used towels in the shower. Called the manager and he moved us to another room one floor below that he said he "personally checked" before moving us down. Get to THAT room and there's a dirty toothpick underneath the desk and other signs of poor cleanup. Over an hour after an evening check-in we finally had everything resolved.
The crappy view of the alley turned out to be a blessing because it let me see how they treat valet parked cars. I saw them park my car in back right below my window. As I was getting ready to go to bed, I looked out at the alley and there was a valet out back sitting on one of the car hoods. So back downstairs to move the car to the self-park across the street.
Did I mention the elevators? Plan on a ten-minute wait (by actual count - not exaggeration) if you are on a lower floor during peak times, and frequently elevators arrive full. Consider punching the "UP" button and riding the extra distance just to get a spot. Hallways are stuffy, so your wait is not pleasant in the summer. There is a service elevator around the cooridor to the right - it is not marked as "staff use only", but they'll give you crap if you decide to use it. Sometimes it's the only option.
Four years ago my girlfriend traveled to Chicago frequently and stayed in this hotel and it was her favorite. But last year we also stayed here and had a relatively unpleasant experience, but discounted it to just bad luck. After this past weekend's experience it appears it's not just bad luck - it's a trend.
Just steps from the John Hancock Tower,
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Posted Apr 25, 2008
Excellent
Just steps from the John Hancock Tower, right off Michigan Avenue. Easy to drive to off the expressway. Expensive valet parking was only drawback. But staff was very responsive when we needed the car, also well staffed at night. Maintenance was very ...
My husband and I have stayed in a
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Posted Mar 27, 2008
Excellent
My husband and I have stayed in a number of downtown Chicago hotels, some larger chains but mostly boutique hotels, and I have to say the Whitehall Hotel is my favorite. The Whitehall is perfect for a weekend getaway for practical...
44 year old female with a moderate budget, traveling for leisure
I have stayed at this hotel before. It has a great location and it is a quiet, small hotel. There are no conventions, but they have good restaurant and bar.
I am very likely
to return to the The Whitehall Hotel.
I would definitely recommend it to friends.
A truly outstanding experience.
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Posted Dec 11, 2007
by zzballubah
Excellent
pros: Absolutely everything!Probably the finest hotel that we have ever stayed at. The room was beautifully decorated and spacious with a great view. The beds (and bedding) were luxurious. We can't say enough about the wonderful concierge, Ron. ...
57 year old female with a moderate budget, traveling for leisure
Whitehall hotel is a total disapointment. The rooms are old, dated and run-down. The beds are near the door with no foyer space between you and the hallway. The furniture was scratched and falling apart and the bathrooms were reflective of a 1950's Holiday Inn.
I am not likely
to return to the The Whitehall Hotel.
I would not recommend it to friends.
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