The Westin Peachtree Plaza Hotel

My wife and a friend stayed with you from July 2nd to the 4th. It was a horrible experience from the minute they drove up to the parking garage. They stopped to ask the guy where the parking was for hotel guests. He said to just park in a very rude tone. Anyway, they ended up parking in an area where they had to pay each time they left and came back. I thought your hotel had a flat all day rate for guests staying there? The garage was poorly lit and very nasty for what is described as a 4-star hotel. The front desk had no information or brochures on what was around the hotel. They had to go to another hotel to get those. The front desk also gave them no information about the hotel (where to find the pool, different restaurants, etc). The room itself was clean but extremely small. Also, my wife requested a refrigerator since she is breastfeeding and needed to keep milk cold overnight. She called several times to the front desk and explained the situation but was repeatedly denied. Your website states that your hotel goes the extra mile to make sure all guests are satisfied. You need to take that statement off your website if you treat all guests this way! I am leaving very bad feedback to your hotel website and the website on which I booked the room. I am never again booking with westin hotels and any other brand related to westin. For what we paid to stay there we could have gotten much better treatment at a holiday inn (and much cheaper). We'll book with them next time. Adam

The Westin Peachtree Plaza does not protect their guests from break-ins or employee theft. Your personal belongings that do not fit into tiny safe, may go missing and The Westin Peachtree Plaza will do nothing about it. The Westin Peachtree Plaza will hide behind policies and will show no effort to help - You, the paying guest. This happened to us when we stayed there with our 2 children, my wife's watch went missing. In the beginning we got phone calls from them, and it looked that they will do right by us, but in the end, after almost a year - no more phone calls, only a letter that informed us that legally The Westin Peachtree Plaza does not have to do anything for us. I want everyone to be aware, and make an educated decision were they will be staying, that if you choose to stay at The Westin Peachtree Plaza you may be trading something dear to you for a view from the window! There are other great places you can stay at.

I had the following experiences at this hotel:

1. Toilet ran the entire time and the sink trap did not work at all. For a city to be in an extreme drought this was unacceptable. There were no table tents advising the guests that the hotel was substituting paper cups for glass and that the bed would not be changed nightly. I expected this but to not have some signage visible in the room was disconcerting.

2. The towels were scratchy - the soap and shampoo was not replenished daily nor was the coffee

3. A garbage can was not emptied one night

4. The hotel charges $14.95 for internet access (highest I have seen - more and more hotels offer HSIA as free or at most under $10)

5. The decor needs updating. The couch appeared to have burn holes and the chrome tables needed polishing and the wood tables had nicks and scratches

6. The Sundial lounge had slow service and the seating area had chipped plaster

7. Employees tried to load conference tables into the guest elevator - would expect the hotel has freight elevators for that purpose

I am not one to be critical like this but where there were such inconsistencies in the overall level of service and experience I thought I would warn others. The room rate is very high for such a poor experience.

This hotel is a Westin in name only. The rooms are small, the carpet looks like it came from a welfare hotel and the bathrooms are sorely outdated. The view of downtown Atlanta or the convenience to the convention center are the only pluses that this hotel can offer.

The room had the strong odor of mildew. We were there for 7 days and it was almost unbearable. We had someone come up and de-odorize the room for the first couple of days. Then, we mananged to have them leave the de-odorizer so that we could do it ourselves.

The staff was nice and tried to accomodate, but the bottom line is that the hotel needs to be refurbished. I was concerned for our health the entire stay.